Amazon Advertising operates at the intersection of Advertising and eCommerce and offers advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon Advertising Platform. We believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners.
The Sr. Program Manager role is an innovative, results driven professional with solid people skills and a strong continuous improvement background to join the team. They will be tasked with building and enhancing continuous improvement within Amazon's Advertising Operations. This role brings together the tools of Lean, Six Sigma, technology, and Amazon's customer-obsessed culture, to drive continuous customer experience improvement.
This position requires a candidate with the proven leadership ability to facilitate and guide the application of Lean and other quality methods with impeccable quality levels in an organization with explosive growth. This leader must influence, motivate and lead others to meet the challenges in a highly customer-centric operational environment. This leader is also responsible for teaching managers and associates in Ad Operations process thinking and application of Lean tools. An ideal candidate can sit in New York or Seattle.
Core Responsibilities Include:
Drive continuous improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
Mentor and develop site managers (blackbelts), and their teams.
Provide Strategic vision for the program by identifying and prioritizing where and how we adapt and invest.
Drive tactical execution of key initiatives building and managing the road map to achieve Advertising objectives.
Act as an internal resource for the principles of lean and process excellence working closely with corporate partners on network solutions.
Drive the creation of Standard Work quality initiatives specific to the needs of the business teams and regions to meet and exceed Business Plans.
Serve as a Sensei for Advertising developing common understanding of the relevant concepts and a provide coaching and support to drive a clear approach and deliver results.
Provide the right metrics to measure process quality and productivity, providing meaningful feedback to the technology and business teams.
Review and analyze customer defect data with development of corresponding countermeasures.
Guide operations business teams in their ability to develop and execute daily, weekly, and monthly action plan that increase quality and customer experience.
Educate managers and associates in the positive correlation between customer experience, productivity and implementation.
Gain consensus to push change forward while keeping variation between sites to a minimum.
Establish a partnership with senior business leaders to develop and lead the continuous improvement strategy across multiple global sites.
Provide leadership on project selection, scope, definition, and performance to ensure alignment with business strategy
Collaborate and communicate with other global leaders on best practices, internal and external benchmarking, talent development, programs of study and knowledge sharing.
Champion Standard Work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.
Bachelor's Degree required. Technical (Math, Engineering, Computer Science) focus preferred
7+ years' experience in project management and facilitation of process improvement initiatives across business operations and technology
5+ years' experience instructing executives, managers, and associates on Lean methodologies
Must be willing to travel as necessary, up to 25%, but likely less.
Facilitation experience at all levels of the organization and to audiences of all sizes
Experience successfully deploying transactional lean, manufacturing lean, variation reduction, and six sigma methodologies
Lean/Six Sigma Blackbelt certification
About our rewards
We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary and stock units we offer a host of other benefits.
If you thrive in a challenging and fast-paced environment, you'll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don't like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It's that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It's as simple as this: Work Hard. Have Fun. Make History.
Sounds interesting? We look forward to your application. Please apply online and upload your CV and a letter of motivation in one document (max. 5 MB).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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