Aces Senior Program Manager

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 months ago

Amazon Advertising operates at the intersection of Advertising and eCommerce and offers advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon Advertising Platform. We believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners.

The Sr. Program Manager role is an innovative, results driven professional with solid people skills and a strong continuous improvement background to join the team. They will be tasked with building and enhancing continuous improvement within Amazon's Advertising Operations. This role brings together the tools of Lean, Six Sigma, technology, and Amazon's customer-obsessed culture, to drive continuous customer experience improvement.

This position requires a candidate with the proven leadership ability to facilitate and guide the application of Lean and other quality methods with impeccable quality levels in an organization with explosive growth. This leader must influence, motivate and lead others to meet the challenges in a highly customer-centric operational environment. This leader is also responsible for teaching managers and associates in Ad Operations process thinking and application of Lean tools. An ideal candidate can sit in New York or Seattle.

Core Responsibilities Include:

  • Drive continuous improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

  • Mentor and develop site managers (blackbelts), and their teams.

  • Provide Strategic vision for the program by identifying and prioritizing where and how we adapt and invest.

  • Drive tactical execution of key initiatives building and managing the road map to achieve Advertising objectives.

  • Act as an internal resource for the principles of lean and process excellence working closely with corporate partners on network solutions.

  • Drive the creation of Standard Work quality initiatives specific to the needs of the business teams and regions to meet and exceed Business Plans.

  • Serve as a Sensei for Advertising developing common understanding of the relevant concepts and a provide coaching and support to drive a clear approach and deliver results.

  • Provide the right metrics to measure process quality and productivity, providing meaningful feedback to the technology and business teams.

  • Review and analyze customer defect data with development of corresponding countermeasures.

  • Guide operations business teams in their ability to develop and execute daily, weekly, and monthly action plan that increase quality and customer experience.

  • Educate managers and associates in the positive correlation between customer experience, productivity and implementation.

  • Gain consensus to push change forward while keeping variation between sites to a minimum.

  • Establish a partnership with senior business leaders to develop and lead the continuous improvement strategy across multiple global sites.

  • Provide leadership on project selection, scope, definition, and performance to ensure alignment with business strategy

  • Collaborate and communicate with other global leaders on best practices, internal and external benchmarking, talent development, programs of study and knowledge sharing.

  • Champion Standard Work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.

Basic Qualifications:

  • Bachelor's Degree required. Technical (Math, Engineering, Computer Science) focus preferred

  • 7+ years' experience in project management and facilitation of process improvement initiatives across business operations and technology

  • 5+ years' experience instructing executives, managers, and associates on Lean methodologies

  • Must be willing to travel as necessary, up to 25%, but likely less.

  • Facilitation experience at all levels of the organization and to audiences of all sizes

  • Experience successfully deploying transactional lean, manufacturing lean, variation reduction, and six sigma methodologies

  • Lean/Six Sigma Blackbelt certification

About our rewards

We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary and stock units we offer a host of other benefits.

If you thrive in a challenging and fast-paced environment, you'll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don't like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It's that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It's as simple as this: Work Hard. Have Fun. Make History.

Sounds interesting? We look forward to your application. Please apply online and upload your CV and a letter of motivation in one document (max. 5 MB).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Manager Of Program Management Aces

Amazon.Com, Inc.

Posted 2 weeks ago

VIEW JOBS 10/2/2019 12:00:00 AM 2019-12-31T00:00 Do you want to help drive process and build software that helps enable Amazon's global success, and improve the quality of life for millions of users in the process? Do you want to have unrestricted access to users, work with executive leadership, and help Earth's most customer-centric company become Earth's most candidate- and recruiter-centric company too? About Amazon RecruitingTech RT is a dynamic and rapidly evolving organization where tackling ambiguity in a collaborative way is essential to personal, team, and customer success. Further, Program Management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their area, making strategic decisions grounded in data. You will work closely with business teams, leaders, and engineering teams in an agile development environment to launch improved processes, new features, and engaging experiences. Your role as Sr Manager of Program Management, ACES Amazon's RecruitingTech (RT) team is seeking a passionate, results-oriented, and inventive Sr Manager of Program Management, ACES to build and develop a team of high performing ACES Program Managers. You will define and set strategy for the ACES function in RecrutingTech, developing this new center of excellence within our team. You excel at attracting, hiring and developing the strong talent. You prioritize and drive critical change for Amazon, bringing your stakeholders along the journey. You and your team will examine and map existing processes, propose improved process designs, and help to define the future of how Amazon scales and hires its global workforce across all divisions and roles. The ideal candidate will be: * A strong, seasoned people manager and leader - As a leader you know that your people are your most important assets. You have passion and experience for finding and developing talent. You open growth opportunities for your team, while guiding them where they need help. You excite your team members by setting a strong vision and high expectations. * A well-rounded athlete – Like a true athlete, you understand that we succeed or fail as a team. You are always ready to step up beyond your core responsibilities and go the extra mile for the project and your team. You nimbly overcome barriers to deliver the best products more quickly than expected. * A perpetual student – You seek knowledge and insight. You challenge yourself to turn moments into master's classes. Whether closing a gap, developing a new skill, or staying ahead of your industry, you revel in the joy of learning and growing. * A skilled communicator – You excel when interacting with business and technical partners whether you are chatting, sending a written message, or conducting a presentation. * A trusted advisor – You work closely with stakeholders to define key business needs and deliver on commitments. You enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. * An inventor at heart – You innovate on behalf of your customer by proactively implementing improvements, enhancements, and customizations. Your customers marvel at your creative solutions to challenges they had not yet identified. * A fearless explorer – You are drawn to take on the hardest problems, navigate ambiguity, and battle skepticism. You never settle, even in the face of overwhelming obstacles. Amazon.Com, Inc. Seattle WA

Aces Senior Program Manager

Amazon.Com, Inc.