Ace Hardware Clerk

Mission Statement: Through skilled and devoted team members, Broulim's will provide the highest levels of Guest Service, Quality, and Value in a clean, enjoyable environment, thereby ensuring profitability and growth.

Vision Statement: Broulim's Fresh Foods will always strive to be the best Independent Grocer in our communities.

Broulim's Absolutes: fundamental practices that align our actions to our Mission and Vision Statements

Positive Attitude

Guest Courtesy

Work Quality

Punctuality & Attendance

Adherence to Policy

Teamwork

Honesty & Integrity

Work Quantity

Appearance & Neatness

Goal Achievement

Essential Job Duties and Responsibilities

1 - Skilled and Devoted Team Members

• Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual.

• Achieve Certification of All-Purpose Clerk by participation in orientation, certification, on-line training, and continued training. Ensuring you have the opportunity to be successful.

• Participate in setting and achieving goals to further your skills and engagement at time of your Evaluation.

2 - Guest Service / Team Work

• Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest's needs in order to promote Broulim's image and increase guest confidence and loyalty.

• Maintain good working relationships with other departments to ensure smooth flow of products and service throughout the store, with objective of improving sales store wide.

• If supervising team members, provides them with the proper training ensuring evaluations and any disciplinary concerns are handled properly and timely.

• When left in charge, ensures that the mission statement is being carried out by ensuring that all team members are providing prompt and professional customer service. You will walk the entire store often to look for out of stocks, messy areas, or security problems.

3 - Quality and Value

• Learn total operations of grocery department and company by working closely with department manager.

• Maintain proper stock levels both on the shelf and in the back room given the time of day and season.

• Have departments ready for business by times outlined by Store Director and in accordance with company policy.

• Ensure department is properly signed.

• Ensures adequate stock by proper ordering so that inventories can be maintained at optimum levels. Pays proper attention to: Effective inventory control to guard against spoilage and outdated product, proper stock rotations, pricing is accurate and legible, and eye-appealing displays that are full and faced.

4 - Environment

• Maintain store appearance and integrity by properly rotating product, case cutting, monitoring package appearance (dented cans, labels, damaged bags), monitoring code dates, keeping displays straight, neat.

• Maintain a clean store by limiting clutter in isles, cleaning up any spills, and clutter on the premises before store opens for business.

• Promote a high level of morale and respect within department and store, utilizing friendly professional methods of honest and open communication, thereby being a positive example to others.

• Ensure safety for yourself and others by using equipment in a safe and cautious manner after seeking and receiving proper training and instruction.

• Ensure security of the store facility by keeping the back doors locked, and securing the facility before leaving at night.

5 - Profitability and Growth

• Possesses a good understanding of the meaning of sales, gross profit, labor and inventory and its relationshipto the effective operation of the department.

• Ensure company standards for safety are maintained.

• Ensure company standards for sanitation are maintained.

• Ensure company standards for productivity are maintained.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity and guest service. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills and abilities

1.Ability to read, interpret and apply common sense understanding to instructions, policies and procedures either written or oral.

2.Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with guests and team members.

3.Ability to accept constructive review and be accountable for one's own success.

4.Must have ability to work weekends, evenings, and holidays.

5.Must possess integrity, a positive attitude, be mission driven, and be self-directed with a shared passion for Broulim's Mission.

6.Education: High School diploma or general education degree (GED); or related job experience and / or training are required.

7.Certificates / Licenses: Fork Lift Certificate if you are assigned to use fork lift.

8.Minimum Age:18

8.Experience: None required previous stocking experience preferred.

9.Computer: Basic computer skills preferred.

10. Equipment: pallet jack, forklift, hand truck, box cutters, baler, 6 wheeler, ladder, etc.

11. Basic math skills required: Basic math skills required. An understanding of gross projections, invoices, transfers, labor goals, inventory, and other paper work as assigned by store management is required.

12. Physical / Sensory Demands: the work environment characteristics described here are representative of those an associated encounters while performing the essential functions of this job.

Work is generally performed in a safe and comfortable store environment with the possibility of infrequent exposure to cold conditions.

Occasional 0%-25%

Regularly 25%-75%

Constantly over 75%

Standing

x

Walking

x

Carrying

x

Color Vision

x

Climbing Step Stool & Ladder

x

Hearing

x

Talking

x

Speaking / Articulation

x

Prolonged Sitting

x

Driving a Motorized Vehicle

x

Manual Dexterity - Hand / Finger Coordination

x

Grasping / Squeezing

x

Kneeling

x

Crawling

x

Balancing

X

Sustained Bending

x

Operating Foot Controls

x

Crouching

x

Pushing / Pulling

x

Repetitive Motion

x

Typing

x

Mousing

x

Feeling

x

Overhead Reaching (while lifting)

x

Floor to Shoulder Lift

x

Waist to Shoulder Lift

x

Overhead Lift

x

Lifting

• under 25 lbs.

x

• 25 lbs. to 50 lbs.

x

• over 51 lbs.

x