Acct Mgr - OEM Imaging&Detection

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying health care workers with high-tech medical products and transportation security professionals with leading-edge aviation security screening equipment. We offer great benefits, a 9/80 work schedule and career advancement. To learn more about our culture, mission and vision please visit www.analogic.com

SUMMARY:

We are seeking a passionate, detail-oriented, and experienced professional to provide daily tactical support for our OEM customers. Reporting to the Director of Customer Operations, this role serves as the primary liaison between external customers and internal stakeholders at Analogic. The account manager collaborates across various departments, including Order Management, Engineering, Operations, Quality, Finance, and Management, to ensure timely delivery of products, support services, and parts. They will advocate for OEM customers, uphold quality standards, coordinate customer communications, and provide product and market intelligence, competitive analysis, and identify market opportunities. This position offers the opportunity to work closely with Analogic business leaders, the global strategy team, and cross-functional teams to achieve the business unit's goals and objectives.

DUTIES:

• Frequent direct customer contact with shared responsibility for overall OEM product and customer strategy, and tactical customer service.

• Manage and recommend prioritization of development activities to support key customers and product enhancements.

• Answer customer questions and inquiries and solve problems as they arise.

• Collect customer feedback to propose and drive continuous improvement programs to help customers win in their respective markets.

• Host and organize team meetings and cadence with customers:

• Orchestrate at least quarterly business reviews with key customers.

• Coordinate forecast inputs and purchase orders to ensure Analogic ability to meet customer requirements

• Track and coordinate backlog reports and weekly meetings with customers

• Provide inputs to business leadership for the annual operating plan and long-term strategic plan. Ensure revenue targets are tracked and met per the financial plan.

EDUCATION AND EXPERIENCE:

Technical or business degree and 3-5 years of related experience

Candidate should possess excellent communications skills (written and verbal), be a self-confident, self-starter and be able to work independently, within a cross functional team environment, and lead cross functional meetings when necessary.

PREFFERED QUALIFICATIONS:

• Agile experience or similar is required

• SAP/ ERP systems experience required

• ServiceMax and Salesforce experience is a plus

• Proficient in all Microsoft applications (Excel, Project, Word, Powerpoint)

What We Offer:

We appreciate that our employees work diligently to contribute to our success as an organization. We also recognize the importance of work-life balance and therefore developed a competitive total rewards package including programs that offer employees flexibility to balance their work and life including:

• 9/80 work schedule - enjoy every other Friday off!

• Flexible Vacation - employees can take time off as is reasonably needed

• Comprehensive benefits including medical, dental, vision, life insurance and disability plans.

• HRA (for PPO plan participants) /HSA (Health Savings Account for high deductible plan participants) contribution

• 401K with company match and immediate vesting

• Continuous Education Assistance

• Supportive culture that values innovation, collaboration, and excellence

Join us at Analogic and be a part of our transformative journey!

To learn more about our culture please visit: https://www.analogic.com/careers/

Follow us on LinkedIn: https://www.linkedin.com/company/analogic/