Acct Exec, Comm Sol

Time Warner Cable Birmingham , AL 35202

Posted 2 months ago

Posting Job Description

POSITION SUMMARY

A seasoned and results-oriented sales professional to act as a strategic negotiator to implement sales strategies aimed at securing Spectrum Community Solutions' ability to provide service to multiple dwelling unit (MDU) properties, maximizing product/service penetration and revenue.

MAJOR DUTIES AND RESPONSIBILITIES

  • Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term R.O.E (Bulk/Managed Wi-Fi and Right of Entry) Agreements.

  • Responsible for achieving and exceeding quarterly revenue sales quota across all products, to include: HSD, video, managed Wi/Fi and other products/services on a bulk basis to new and/or existing MDU's.

  • Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc.

  • Establishes consultative relationship with client(s) to understand their needs in order to offer the best products/services to maximize their ROI.

  • Negotiates competitive MDU sales agreements, through customer ROI preparation and approval

  • Develops proposals and contracts to align with Company standards

  • Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis.

  • Respond to customer care requests. Provide solutions and/or answers to the inquiries assigned.

  • Coordinate and manage the post-sale process, including the connection and activation of service.

  • Work with Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management

  • Maintain sales databases necessary to report sales activity, and maintain customer satisfaction.

  • Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary

  • Coordinate with other internal departments as necessary

  • Attend meetings, networking events, and training sessions as required

  • Perform other duties as required

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment

  • Strong negotiation skills and experienced in contract proposal and review

  • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks

  • Attention to detail and ability to clearly document/track customer interactions.

  • Accurate forecasting ability.

  • Ability to effectively communicate over the phone, email and WebEx.

  • Ability to multi-task

  • Consultative sales experience with a focus on providing solutions

  • Excellent verbal, written, and interpersonal skills

  • Must be self-motivated and work efficiently within deadlines

  • Ability to adapt communication style and maintain professional poise with all levels of company employees, vendors/service providers, customers and prospective customers

  • Ability to read, write, speak, and understand English

Education

Minimum of a Bachelor's degree from a four-year college or university or relevant work experience

Related Work Experience

  • Recent experience in negotiating long term R.O.E Agreements with owners of MDU's

  • Minimum 3 years experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries

  • Familiarity with operations, marketing or other aspects of the cable industry

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Strong experience utilizing CRM systems (Salesforce)

  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)

  • Experience with automated reporting and analysis applications preferred

  • Strategic planning and strong problem solving skills

CERTIFICATIONS AND/OR LICENSES

Valid drivers license, satisfactory driving record within Company required standards and auto insurance.

WORKING CONDITIONS

  • Office environment

  • Travel as required may be up to 25% of time. Travel will primarily include day trips with occasional over-night travel required.

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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Acct Exec, Comm Sol

Time Warner Cable