Posting Job Description
A seasoned and results-oriented sales professional to act as a strategic negotiator to implement sales strategies aimed at securing Spectrum Community Solutions' ability to provide service to multiple dwelling unit (MDU) properties, maximizing product/service penetration and revenue.
MAJOR DUTIES AND RESPONSIBILITIES
Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term R.O.E (Bulk/Managed Wi-Fi and Right of Entry) Agreements.
Responsible for achieving and exceeding quarterly revenue sales quota across all products, to include: HSD, video, managed Wi/Fi and other products/services on a bulk basis to new and/or existing MDU's.
Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc.
Establishes consultative relationship with client(s) to understand their needs in order to offer the best products/services to maximize their ROI.
Negotiates competitive MDU sales agreements, through customer ROI preparation and approval
Develops proposals and contracts to align with Company standards
Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis.
Respond to customer care requests. Provide solutions and/or answers to the inquiries assigned.
Coordinate and manage the post-sale process, including the connection and activation of service.
Work with Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
Maintain sales databases necessary to report sales activity, and maintain customer satisfaction.
Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary
Coordinate with other internal departments as necessary
Attend meetings, networking events, and training sessions as required
Perform other duties as required
Skills/Abilities and Knowledge
Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment
Strong negotiation skills and experienced in contract proposal and review
Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks
Attention to detail and ability to clearly document/track customer interactions.
Accurate forecasting ability.
Ability to effectively communicate over the phone, email and WebEx.
Ability to multi-task
Consultative sales experience with a focus on providing solutions
Excellent verbal, written, and interpersonal skills
Must be self-motivated and work efficiently within deadlines
Ability to adapt communication style and maintain professional poise with all levels of company employees, vendors/service providers, customers and prospective customers
Ability to read, write, speak, and understand English
Minimum of a Bachelor's degree from a four-year college or university or relevant work experience
Related Work Experience
Recent experience in negotiating long term R.O.E Agreements with owners of MDU's
Minimum 3 years experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries
Familiarity with operations, marketing or other aspects of the cable industry
Skills/Abilities and Knowledge
Strong experience utilizing CRM systems (Salesforce)
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
Experience with automated reporting and analysis applications preferred
Strategic planning and strong problem solving skills
CERTIFICATIONS AND/OR LICENSES
Valid drivers license, satisfactory driving record within Company required standards and auto insurance.
Travel as required may be up to 25% of time. Travel will primarily include day trips with occasional over-night travel required.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Time Warner Cable