The Accounts Receivable (AR) Team Lead will work closely with the AR Supervisor to manage the daily activities to support billing and collections. This is a newly created position and will assist Aveanna in transforming the Billing and Collections department to a more proactive, efficient and effective business partner for the business locations (our customers.) The Team Lead will directly interact with, support, train and mentor Team Members. They will also be responsible for ensuring timely and accurate billing of claims, collection of balances owed to the company, processing of overpayments, recoups, and adjustments.
Essential Job Functions
Ensure Aveanna's services are accurately billed and collected in a timely manner
Ensure Team Members are billing and collecting in a timely and compliant manner
Work with AR Supervisor to identify AR process improvement opportunities
Drive standardization of revenue cycle practices within the team
Manage day to day operations, identify challenges and develop working solutions
Facilitate AR Review conference calls with each location on a regular basis
Support location Billers in resolving billing and collection issues
Ensure adjustments, credit balances and recoups are processed and resolved in a timely manner
Review adjustments for accuracy
Maintain accurate and timely management reporting to gauge operational performance of the team
Be a mentor to Team Members, create and foster a team environment.
Assist Supervisor with special projects, audits, and reconciliation as necessary.
BA or BS in Accounting, Finance, or related field OR equivalent experience
5+ years of healthcare and insurance payer knowledge/experience
Proven ability to analyze process errors and identify root cause corrections
Experience building relationships with internal customers and key stakeholders
Computer literate and ability to type, file and maintain audit records
Must be able to adhere to confidentiality standards and professional boundaries at all times
Attention to detail
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Ability to train team members
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.