The A/R Supervisor is responsible for the supervision of staff that carry out the posting of payments from insurance companies, patients, or any third-party payers to customer accounts. The Supervisor will provide support to the A/R Vice President- and other A/R departments as needed. A/R Supervisors assure staff adherence to all department policies and procedures.
Supervision of A/R Posting staff.
Interact effectively with team leads and department leadership to resolve complex issues and provide cross shift/cross function/cross organizational support.
Demonstrates efficiency by determining priority and performing procedures rapidly.
Develops training programs for positions within the department.
Reviews and processes audits for quality control; reporting weekly, monthly, and quarterly department statistics in regards to employee production as warranted.
Monitors staff development on proficiency in processing the minimum stat requirement (determined by A/R Policy) within the 90-day probationary period of employment.
Utilize personal and professional skills to promote interdepartmental relationships.
Maintains employee documentation and facilitates evaluations/corrective actions as needed.
Respects, maintains and ensures the confidentiality of information relative to SHUSA, its clients and patients.
Promotes and maintains a positive work environment.
Ensures adherence to established A/R billing policies, practices, and procedures.
Perform other duties as assigned.
Ability to lead an A/R team with minimal direction
Effective communication with subordinate team members
Effective communication with department leadership as needed
Ensure staff adherence to all established policies and procedures
Act as a role model to promote relationships and create a supportive business climate
Perform duties in a timely and accurate manner
Maintain confidentiality of information
Possess effective written, verbal and electronic communication skills
Ability to work under deadlines
High School diploma or GED
2 years' supervisory experience in Accounts Receivable/Medical Billing
3 years' experience in AR Posting
Experience with medical coding, private insurance, laboratory and/or medical billing
Customer service experience
Bilingual speaking skills/Spanish
Experience in multitasking environment
Light to moderate physical effort (lift/carry 5 to 50 lbs.)
Travel to other SHUSA divisions as needed
Extensive computer work
Frequent, prolonged standing/sitting/walking
Reaching, stooping, bending, kneeling and crouching to handle/file documents
Manipulation of tools, objects and equipment: pushing, pulling, reaching (above shoulder height), grasping, pinching (thumb and forefinger) and twisting with hand and wrist
Frequent use of telephone and fax
Additional Information Must be able to successfully complete pre-employment background check and drug screen, EOE
Sonic Healthcare USA