Hu-Friedy is the gold standard in dental instrumentation. Accolades such as "Manufacturing Marvel," "National Best and the Brightest" and a feature in the "Wall Street Journal" for our innovation in training program represent the excellence that is Hu-Friedy. A global industry leader, we are committed to employee engagement and development, diversity and inclusion, wellness and social responsibility. We have a commitment to continuously developing our team and to promoting from within whenever possible.
Our well-defined culture has strongly impacted the prosperity of our company. Our core values of Teamwork, Respect, Integrity, Excellence, Reliability and Social Responsibility are evident in daily life at Hu-Friedy and continue to shape the success of our business.
Our 10,000 dental instruments and products are sold in over 100 countries, and we have close to 1000 employees representing and growing our brand around the world. We currently have offices in Frankfurt, Milan, Shanghai and Tokyo, and a sales force across 30 different countries.
We are currently seeking an Accounts Receivable Specialist to be based at our Des Plaines, IL offices.
This position supports the company's cash flow and credit decisions by communicating to customers on open accounts, analyzing customers' financial condition and ability to pay. Performs credit card processing, application of cash receipts, investigate and analyze credit risks, release orders, oversee customers' credit limits and keep current on customers' financial developments.
Collect on past due accounts using both telephone and written collection techniques while documenting all customer collection efforts. Ensure accurate credit data and follow-up. Recommend action on delinquent accounts.
Analyze and resolve payment discrepancies and chargebacks in a timely manner. Communicate issues to customers, customer service, technical service, distribution and the sales team (if needed).
Develop, evaluate and monitor customers' credit histories. Compile customers' financial information and analyze customers' financial developments and credit ratings. Compare industry statistics with company's exposure to that industry. Recommend credit limits based on the credit review performed and analyzed.
Monitor customers' accounts and credit limited regularly. Recommend adjustments based on payment history with Hu-Friedy, account status and sales. Communicate changes to all parties affected.
Monitor customers' credit and resolve them timely
Maintain customer tax exempt and resale certificates in Avalara. Keep customers' exempt certificates and resale certificates on file.
Keep Sales Management, Regional Managers and School/Institution Account Managers informed of their customers accounts timely.
Achieve efficient operations while ensuring that company and department balance scorecard goals are met.
Maintain customers' confidentiality and protect company customers' list.
Comply with Federal, State, and Local legal requirements by following existing and new legislation on collection.
Prepare miscellaneous invoices.
Complete other responsibilities as assigned.
Enter cash receipts and payments to customers' accounts
Serve as back-up to AP
Functional Knowledge, Skills & Abilities
This position requires an individual with:
Associate degree in Business, Accounting
Minimum 3 to 5 years credit and collection experience in a customer service environment, and letter of credit
Advanced Excel computer skills; experience in SAP or similar systems
Excellent verbal and written communication skills
Collaboration skills to build relationships
Strong degree of initiative, diligent and strong customer service skills with internal and external customers
Good analytical skills and strong problem resolution skills
Proven ability to manage multiple tasks
Detail oriented and organized
Hu-Friedy is an Equal Opportunity/Affirmative Action employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected characteristic. The EEO is the Law poster is available here .
Hu-Friedy Manufacturing Company Inc