Tech 24 Greenville , SC 29617
Posted 4 days ago
The AR/Customer Contact Specialist ensures that all customer needs are promptly addressed by responding to customers' requests, questions and concerns in a timely and accurate manner.
Qualified candidates for this position must have the ability to readily build relationships over the phone and must be quality focused, and an effective team player.
The A/R specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both internally and externally, as he or she will frequently deal with peers, customers, and higher levels of management.
Duties:
Answer incoming calls and respond to emails from both internal and external customers
Keep track of AR mailbox and make sure it is cleared daily, according to department guidelines
Screen calls and customer requests and distribute to account managers as needed
Coordinate with the AR and billing teams, collections, and area managers as needed to resolve any issues
Complete new client forms, process changes for records such as addresses or phone numbers, and perform other account tasks
Record all customer interactions thoroughly, including questions, requests, changes made or comments
Communicates appropriate options for resolution in a timely manner
Meet customer service and key performance requirements
Perform other assigned tasks and duties necessary to support the Accounts Receivable and Accounting Departments
Requirements:
High school Diploma or equivalent required
At least 1 year of customer service experience; preferably in a corporate environment
Excellent interpersonal skills and the ability to work well in a team setting
Excellent communication, customer service, and problem-solving skills
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Excellent data entry and typing skills
Strong organizational skills and attention to detail
Tech-24 is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
For more information about Tech-24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.
Tech 24