Accounts Receivable Retail Specialist

Highline Aftermarket Memphis , TN 38103

Posted 8 months ago

The Accounts Receivables Retail Specialist provides customer service regarding collection issues, processes customer payments and refunds, processes and reviews account adjustments or small balance write-offs, resolves client discrepancies and short payments. They are responsible for monitoring and maintaining large Retail Accounts and are accountable for reducing delinquency of these accounts.

Essential Job Duties:

  • Work directly with the A/R Supervisor and Director of Credit, sales management and outside sales to reconcile accounts receivables problems and ensure accounts remain in good standing.

  • Research and respond to all customer written and verbal request and questions regarding invoices, statements and general billing questions.

  • Identify process and procedure issues and make recommendations for improvement.

  • Will answer all incoming calls; provide customers with any requested information regarding their account such as invoice/statement request, balance information, payment information and other general account information.

  • Enlist the efforts of retail sales and senior management when necessary to accelerate the collection process or to discuss vendor contracts and/or vendor non-compliance issues in order to work towards a quick resolution.

  • Must communicate and follow up effectively with sales department regarding customer accounts on a timely basis.

  • Establish and maintain effective and cooperative working relationships with customers and sales.

  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Education & Experience:

  • High School diploma is required
  • 1-year minimum commercial collections experience

Skills & Attributes

  • Knowledge of Billing and Collections procedures

  • Strong attention to detail, goal oriented

  • Computer savvy with an intermediate to advanced level working knowledge of Excel

  • Commitment to excellent customer service

  • Excellent written and verbal communications skills

  • Ability to prioritize and manage multiple responsibilities.

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Accounts Receivable Retail Specialist

Highline Aftermarket