The Accounts Receivables Retail Specialist provides customer service regarding collection issues, processes customer payments and refunds, processes and reviews account adjustments or small balance write-offs, resolves client discrepancies and short payments. They are responsible for monitoring and maintaining large Retail Accounts and are accountable for reducing delinquency of these accounts.
Essential Job Duties:
Work directly with the A/R Supervisor and Director of Credit, sales management and outside sales to reconcile accounts receivables problems and ensure accounts remain in good standing.
Research and respond to all customer written and verbal request and questions regarding invoices, statements and general billing questions.
Identify process and procedure issues and make recommendations for improvement.
Will answer all incoming calls; provide customers with any requested information regarding their account such as invoice/statement request, balance information, payment information and other general account information.
Enlist the efforts of retail sales and senior management when necessary to accelerate the collection process or to discuss vendor contracts and/or vendor non-compliance issues in order to work towards a quick resolution.
Must communicate and follow up effectively with sales department regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with customers and sales.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Education & Experience:
Skills & Attributes
Knowledge of Billing and Collections procedures
Strong attention to detail, goal oriented
Computer savvy with an intermediate to advanced level working knowledge of Excel
Commitment to excellent customer service
Excellent written and verbal communications skills
Ability to prioritize and manage multiple responsibilities.