Accounts Receivable Representative - RCM

At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.

Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team.

Interested in learning about career in Revenue Cycle? Haven't worked in this type of field before, no problem! We'd love to train you!

We're seeking a talented and driven individual to join our team that will support the overall revenue process through the management & coordination of billing and reconciliation. Responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.

About this role

• Post cash daily

• Work outstanding A/R thoroughly

• Ensure the accurate information is entered on patient ledger

• Billing of claims

• Consistently deliver high-quality patient experience, keeping our Tend values at heart

• Maintain confidential information within HIPPA guidelines Up to 50% remote WFH after the completion of training

• Performs other duties as assigned

About you

• High School Diploma required

• Dependable & organized, with a positive attitude

• Is people oriented and enjoys interacting with others Is autonomous and independent and enjoys working with little direction

• Resolve insurance accounts analyzing and reviewing for payment resolution

• Meet or exceed all goals set by Revenue Cycle Director and Team Captain

• Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect

• Adheres to all tend policies and procedures

• Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback

• Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology

• Patience and strong listening skills to identity root cause to meet organization needs

• Positive and proactive can-do attitude

• Adheres to all Tend policies and procedures

Nashville, TN Pay Range

$20-$20 USD

The Tend Difference

The highest standard of care, anywhere.

You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.

A top-tier clinical team who puts patients first.

We value science over sales, and promote a culture of warmth and hospitality - our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.

A new model that's a joy to work at.

Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.

Tend is an Equal Opportunity Employer.

Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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