Accounts Receivable Representative *On-Site*

This position successfully collects on accounts that are past due.

Role and Responsibilities:

• Conduct collection calls on accounts from debtors that are past due reflecting good productivity, appropriate timeliness, and low error rates.

• Ensure debtors and their affiliates remit payment to TBS Charlotte instead of the motor carrier and send Notice of Assignment correspondence (NOA) to clients.

• Call, email, and/or fax debtors 37- 89 days after the invoice was submitted and ensure a rapid turnaround and low losses to account receivables.

• Enter detailed notes and track correspondence with debtors including contact name, address, email, fax, promise to pay (PTP), has been paid (WP), and check numbers.

• Work with client, debtor, and booking agent to resolve problems such as missing paperwork, missing check/ACH payments, late delivery, damaged product, lumpers or any deductions not specified on paperwork.

• Answer and respond to client calls while providing superior customer service and demonstrating TBS Core Values.

• Inform clients of other TBS services and provide information as requested.

• Understand and keep current on the latest procedures for our department and company.

• Cross-train and assist other departments as needed.

• Other duties as assigned.

Personal Attributes and Requirements:

• Must be willing and able to work in-office 5 days a week.

• Ability to communicate via phone as needed, be proactive, and perform professionally.

• Excellent interpersonal and customer service skills, including written and verbal communication.

• Highly skilled in computer, electronic communication, and technology with the ability to quickly learn new software, applications, and systems.

• Ability to type efficiently and effectively without excessive errors.

• High-level problem solver.

• Possesses strong time management skills and multitasking abilities to independently prioritize and complete tasks, with the ability to adapt to changing workloads, deadlines, and schedules.

• Ability to move in and out and around the office, including furniture and to access file cabinets, office machinery, etc.

• Capable of frequently operating standard office equipment such as a computer, keyboard, mouse, calculator, copy machine, printer, fax machine, and overhead projector systems; possess sufficient visual acuity to view computer monitors or television screens.

• Capacity to learn quickly to accurately apply and communicate the knowledge.

• Promotes and fosters a positive and supportive environment that is committed to the success of the department, leadership, and goals of TBS Charlotte.

• Able to work overtime if required.

Qualifications, Education, and Special Requirements:

• High School Diploma or Equivalent.

• Previous Customer Service and collections experience preferred.

• Basic accounting knowledge preferred.

• Basic knowledge of Microsoft Office programs including Outlook, Excel, and Word.