Accounts Receivable Representative

Description

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you'll do:

This position is responsible for preparing, mailing and/or electronically transmitting primary or secondary claim forms, and patient invoices according to established office procedures and time frames. This includes but is not limited to, all patient financial papers being complete; cash posting; and collection follow up calls to the appropriate payer. This position will work with members of the CBO as well as the Kindred Healthcare partnership hospitals to ensure all day to day operations that affect accounts receivable function are addressed.

Responsibilities:

• A/R management of insurance plans and reconciliation of past due accounts; fielding inquiries from external and internal clients; daily billing.
• Update insurance and demographic information as necessary for correct/clean claim submission.
• Understand and interpret insurance and Medicare explanation of benefits, knowing when and how to resubmit claims for maximum reimbursement.
• As assigned, follow up on claims billed to insurance but not yet paid according to established follow up procedures.
• Initiate appropriate requests for refunds to patients, employers, or insurance companies as necessary and according to billing office policies.
• Collection follow up with appropriate payer via internet or telephone
• Assist other coworkers and hospital staff with requests, in a timely and professional manner.
• Provide superior communications with managers and hospital contacts.
• Document and note all actions taken regarding customer accounts according to office policy.
• Ensure all insurance information is accurate and keep abreast of new insurance updates and regulations.
• Ability to effectively solve problems, exchange ideas, and actively listen in a team environment.
• Demonstrates willingness to accept additional duties as assigned and complete by deadlines negotiated with supervisor.

Qualifications

What you'll need:

• Knowledge of MS office required; intermediate Excel skills preferred.
• Strong analytical, research and problem solving skills.
• Exceptional communication and email management skills
• Ability to multi-task effectively, think critically, and to take initiative.

Education:

• High School diploma required. Some college preferred.

Experience:

• Minimum of 2 years experience in medical billing capacity.
• Experience in third party and Medicare billing and collections.

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: "Making Communities Healthier." In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.