As a Merchant Collection Representative, you can look forward to:
Starting pay is $16.00 an hour
Working Monday-Friday 8am-5pm
Collecting debt via telephone in a call center environment manually or using an automatic telephone dialing system to contact merchants in regards to their outstanding accounts
Using skip tracing skills for more difficult debt recovery
Collecting accounts in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives
Establishing rapport with merchant in order to overcome objections and secure payment of the debt
Detailing all discussions and actions in a tracking system or database
Confirming payment arrangements and finalizing call
Basic qualifications for consideration:
High school graduate or equivalent
1+ years customer service experience, preferably call center experience
2+ years collections experience
Excellent work history with a strong job stability
Preferred qualifications for consideration:
Skip tracing experience
Strong verbal skills along with a professional telephone manner
Ability to communicate effectively with business owners
Knowledge of collections laws and regulations
Learn more about Fiserv:
Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet
Explore the possibilities of a career with Fiserv and Find Your Forward with us.