We are seeking a self-motivated individual with customer service skills for an exciting new role within Zendesk as an Accounts Receivable Operations Senior Analyst. Candidates should have a proven ability to prioritize multiple responsibilities, have a high attention to detail, and consistently meet goals and deadlines. This role will be key contributor to an exciting, fast-paced, high growth organization in the company's shared service center in Manila. This role is responsible for supporting the company's Accounts Receivable team by clearing the path for customers to have a positive experience working with Zendesk.
Interact with customers in a professional and timely manner
Triage and process customer requests through our ticketing system
Find solutions to customer issues regarding payments
Meet defined department goals and activity metrics
Submit invoices to customer payment portals and resolve issues when they arise
Update customer account information (contacts, address, emails, etc)
Update invoices with PO information and resend to customer
Complete VAT and Vendor forms and email to customers
Partner with Collections, Cash Applications, Revenue Operations and Sales to establish and maintain effective working relationships
Assist Quote To Cash manager in defining best practices
Prepare process documentation and make updates as appropriate
Aid in the coaching and development of staff
At least 5 yrs of total work experience with 1-3 years of customer-facing experience
Ability to manage high-volume tickets inquiries
Payment portals a plus
Excellent communication and interpersonal skills, both written and verbal
Focus on best in class customer service to internal and external customers
Must be self-motivated, flexible, and able to change priorities
Enjoys a fast-paced learning environment and has an ability to understand processes end to end
Strong analytical and problem-solving skills
Superior organizational skills with excellent attention to detail
Ability to work independently
BS/BA in Accounting, Finance or Business
Experience with NetSuite/Zuora/Salesforce and Zendesk Support preferred
English fluency required
The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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