Accounts Receivable Operations Analyst

Zendesk Manila , AR 72442

Posted 1 week ago

We are seeking a self-motivated individual with excellent customer service skills for an exciting new role within Zendesk as an Accounts Receivable Support Analyst. Candidates should have a proven ability to prioritize multiple responsibilities, have a high attention to detail, and consistently meet goals and deadlines. This role will be key contributor to an exciting, fast-paced, high growth organization in the company's shared service center in Manila. This role is responsible for supporting the company's Accounts Receivable team by clearing the path for customers to have a positive experience working with Zendesk.

Responsibilities:

  • Triage and process customer requests through our ticketing system

  • Interact with customers in a professional and timely manner

  • Find solutions to customer issues regarding payments

  • Meet defined department goals and activity metrics

  • Submit copies of invoices to customer payment portals and resolve issues when they arise

  • Update customer account information (contacts, address, emails, etc)

  • Update invoices with PO information and resend to customer

  • Complete VAT and Vendor forms and email to customers

  • Partner with Collections, Cash Applications, Revenue Operations and Sales to establish and maintain effective working relationships

  • Prepare process documentation and make updates as appropriate

Requirements:

  • Ability to manage high-volume tickets inquiries

  • 1-3 years of customer-facing experience

  • Focus on best in class customer service to internal and external customers

  • Excellent communication and interpersonal skills, both written and verbal

  • Payment portals a plus

  • Must be self-motivated, flexible, and able to change priorities

  • Enjoys a fast-paced learning environment and has an ability to understand processes end to end

  • Strong analytical and problem-solving skills

  • Superior organizational skills with excellent attention to detail

  • Ability to work independently

  • BS/BA in Accounting, Finance or Business

  • Experience with NetSuite/Zuora/Salesforce and Zendesk Support preferred

The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Accounts Payable Analyst

Dtcc

Posted 1 week ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 About this Opportunity The Accounts Payable Analyst supports the processing of disbursement vouchers and related payments to vendors and employees of DTCC and several affiliated companies. This role is also responsible for the timely and accurate processing of supplier invoices and monitoring of accounts to ensure payments are up to date. Business Unit: Chief Financial Office Finance is one organization composed of ten functions forming the financial backbone of DTCC, leaders who stand at the forefront of DTCC's competitive endeavors across the globe. From accountants and financial analysts to internal consultants and workplace designers, the CFO Organization employs diverse individuals who work together to help make DTCC a global leader in the financial services industry. What You'll Do * Perform vendor reconciliation as deemed necessary and resolve invoice discrepancies and issues * Responsible in ensuring compliance with the record retention policy * Manages and prioritizes high volume of incoming requests to the Accounts Payable helpdesk which include timely response and resolution of inquiries from vendors and internal business areas of all DTCC subsidiaries * Escalates situations which could result in suspension of business-critical services if not resolved within narrow timeframes * Coordinates resolution of discrepancies and policy violations with Vendor Management Office and business areas Sound Like You? * Entry Level * Bachelor's degree preferred Additional Qualifications * General knowledge of Accounts Payable and/or Financial Operations processing * Excellent communication (English Oral and Written). * Proficient in MS Office applications with an emphasis on Excel Who We Are With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide. At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career. Dtcc Manila AR

Accounts Receivable Operations Analyst

Zendesk