W.W. Grainger, Inc. Ashwaubenon , WI 54304
Come join our growing team at our brand new corporate office in downtown Green Bay!
Who we are:
Imperial Supplies, a W.W. Grainger company, is a growing distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.
With more National Account Programs in the fleet industry than all of our competition combined, we are recognized for innovative technology and solutions that reduce costs through efficient ordering methods and stringent controls.
What we offer:
A competitive wage and industry leading benefits including immediate health, dental, vision, life, and disability insurance.
Excellent work-life balance, 18 days paid time off plus paid holidays
Generous profit sharing and 401K programs
Education reimbursement and opportunities for internal advancement & professional growth
What you will do:
ESSENTIAL JOB FUNCTIONS:
Own and manage all collection efforts for assigned customer base consisting of large customers within account hierarchy. Conduct effective outbound collection calls utilizing professional skills and techniques to identify customer root cause for delinquent account status, drive a solution to correct the issue and gain payment on outstanding invoices.
Establish and maintain an accurate customer call schedule based on Collection Resubmission Guidelines and standard operating procedures for assigned large customer base. Maintain and follow-up on customer specific billing requirements and programs.
Build strong relationships with internal and external customers by delivering a high level of quality and efficient service.
Instruct, train and provide mentorship to Accounts Receivable/Credit Rep I team members on the overall processes and procedures. Assist in onboarding new team members.
Responsible for making adjustments to accounts when rendered necessary in an adjustment batch, bad debt write offs, refund and service charge adjustments, as well as, adjusting intercompany transactions. Reviews and researches payment deductions and provides details to internal teams.
Identifies accounts deemed more critical and at credit risk. Determines accounts that should be turned over to a Collection Agency for collection and determines when and makes decision on when and what type of past-due letter should be mailed to customer.
Conduct and determine overall credit viability check and identify any potential risk to the organization with a focus on large customers requesting credit. Effectively communicate any identified risk to the organization. Release orders according to the completed credit check.
Performs manual credit card transactions. Ensures all credit cards payments are received and applied accurately to outstanding invoices.
Reviews and determines the viability of Returned Merchandise Authorizations (RMA) transactions before credit is issued to customer. Assists in researching payment deductions made by customers. Provides hand check information to Accountant for credit balances or double payments that are owed to the customer.
Support and act as back up to Accounts Receivable/Credit Rep I responsibilities on an as needed basis.
Proactively monitor customer collection and credit balances and manage an outstanding balance to meet set aging goals. Work with internal and external customers to resolve and apply outstanding credits and reduce overall account aging.
What we are looking for:
MINIMUM EDUCATION: Associates degree in business or equivalent work experience.
MINIMUM EXPERIENCE: 3-5 years' experience in accounting, credit or collection management.
PREFERRED EDUCATION: Bachelors degree in business or accounting.
PREFERRED EXPERIENCE: 3-4 years' experience in accounting or credit management.
SKILLS: Requires typing and PC skills and strong in Microsoft Excel and Word. Effective verbal and written communication skills, plus solid command of English grammar. Strong problem solving/organization skills with a proven ability to plan and deliver results. Demonstrate ability to work in complex situations with professionalism and sound decision making with little direction.
Imperial is an Equal Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Nearest Major Market: Green Bay
Job Segment: Credit, Accounts Receivable, Accounting, Finance