Job Description: Position Title: AR & Credit Analyst Reports to (Position Title): Director, AR & Credit -- Fleet Service Location: Philadelphia, PA FLSA Status: Non-Exempt Management Status: People Process Work Lead None Overview Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently owned stores and over 2,400 independently owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP). Position Summary The A/R & Credit Analyst will be front line support for the customer experience functions of the credit and collections department. Duties & Responsibilities
Answer incoming customer inquiries via phone and email
Manage escalations and find appropriate resources to assist
Manage A/R's OnBase imaging database.
Manage return mail, address changes.
Manage credit references, and welcome letters.
Review and manage Accounts Receivable Aging on a regular basis for trends and warning signs to drive collection efforts.
Research and recommend customer credit lines for department supervisor or manager (new and existing) by investigating credit worthiness within establish approval limits
Reconcile customer accounts, provide invoice copies and statements as needed.
Review and identify root cause issues arising from disputes, billing, short and slow pays etc.
Maintain positive relationships with customers and organizational staff.
Perform other duties as assigned. Knowledge, Skills, and Abilities
High School Diploma.
Associate Degree in Accounting, Business Administration, Finance, or related field.
Ability to read, interpret and analyze D&B Credit Reports. * 3-5 years' in Accounts Receivable or Credit with high transaction volume (20-50K monthly transactions).
Strong customer service skills.
Ability to handle difficult customer situations.
Experience with business to business collections is required.
Knowledge of managing the dispute process and negotiating payments on delinquent accounts.
Ability to work under tight time constraints.
Ability to work within a team environment as well as independently.
Present relevant and timely top portfolio accounts to management to Identify relevant key issues and recommend appropriate actions to resolve.
Excellent attention to detail.
Ability to prioritize, handle stress in a fast-paced environment and manage time efficiently. Experience and Credentials * 3-5+ Years hands-on SAP or large ERP experience
Will be based in the Philadelphia Metropolitan area.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Auto Plus Pep Boys