Primary Objective/Scope: Responsible for posting payments received to customer accounts, assisting with financial reporting, and addressing customer billing issues in an efficient, effective manner while providing excellent customer service.
SPECIFIC RESPONSIBILITIES: Other duties may be assigned to meet business needs.
Post lockbox and lease payments received to customers' accounts.
Resolve or assist in finding resolution to customer issues such as invoicing, disputes and general billing questions. Work with Management team and Leasing (internally or externally) as needed to reach resolution.
Participate in a wide variety of special projects and compiles an assortment of reports as requested.
Contact customers regarding past due balances. Assist with collections efforts/issues.
Reconcile AR accounts with customers and or internal sales support.
Process credit card payments and provide customers with receipts through ERP system.
Review "Customer on Hold" console. Effectively navigate various modules in ERP system.
Investigate credits due on customer accounts.
Evaluate customers' payment history to process customer credit approval for new and existing customer accounts according to permitted credit limits.
Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.
Conducts self at all times as the public image of the company in accordance with MOS's Code of Conduct.
Back up front desk receptionist as needed.
Overtime as needed.
REQUIRES SKILLS & EXPERIENCE:
Bachelor's degree in Accounting/Finance or three to five years of experience working accounting/finance field.
Must possess solid analytical, communication and technology skills; with strong proficiency in Microsoft Office programs specifically Excel, Word and Outlook. Experience with ERP system preferred.
Ability to read, analyze and interpret common financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management.
Ability to multi-task variety of assignments while working under non-negotiable deadlines; strong attention to detail, with demonstrated math aptitude.
Must maintain confidentiality of information, and be very dependable due to the time-sensitive tasks that occur on a regular basis.
Ability to define problems, collect data, establish facts and draw valid conclusions. Monitor/prioritize tasks efficiently.
Excellent organizational and customer service skills.
Must be a self-motivated individual with a willingness to work well with others on a regular basis.
WORKING CONDITIONS: Physical demands: Minimum physical effort required. Work is mostly sedentary but does require sitting, hearing, speaking, finger dexterity, repetitive motions and visual acuity; regular application of basic skills (keyboard, eye/hand coordination)
Mental demands:Problem-solving, verbal communication, customer contact, detailed work, multi-tasking, mental acuity.
Michigan Office Solutions