The Accounts Receivable Coordinator is responsible to coordinate and execute workflow processes within the Accounts Receivable and support the systems and applications used within Lands' End Business Outfitters. This individual will be responsible for leading projects pertaining to technologies used in Business Outfitters and to ensure they are meeting financial and strategic goals. This role will identify areas to measurable and methodically improve credit approval/cash application efficiencies and implement updated policy and procedure. This individual will be responsible to recommend procedures that recognize current and future risks and balance them accordingly. General responsibilities include maintaining project management, attendance cards, coaching and developing employees, assisting in the interviewing, hiring and training of new hires.
Coordinate the daily efforts of individuals within System, Credit, and A/R to ensure maximum department output can be achieved. Acts as a liaison for other departments in Business Outfitters coordinating efforts in times of unanticipated influx of work for LE's customer's ultimate benefits.
Prepare regular management reporting and provide analysis as is necessary. Track and analyze seasonal trend developments. Provide recommendations for policy or procedural changes that incorporate forward sales and service goals.
In conjunction with area management provide staff evaluation, assessing areas of operational and behavioral performance. Make recommendations as necessary. Monitor and review staff performance and communicate strengths and weaknesses with employees as needed.
Monitor and direct efforts of immediate staff to watch risky sales closely and maintain our fraud investigation procedures to minimize loan loss. Take personal involvement in accounts that would benefit from senior level involvement and act as the conduit for those accounts that need to be passed on to department management.
Act as a liaison for the Information Technology, National Account Coordinators and the Business Outfitters leads. Supporting the necessary journal entries and assist with other accounting procedures deemed appropriate to maintain good accounting practices.
With the assistance of the department manager, develop and implement efficient and consistent credit analysis procedures for new customers within the guidelines of acceptable levels of loss.
Maintain overall responsibility for completeness and accuracy of all Credit and A/R related operational duties including: processing of pre/post edit list, check processing, refund check generation, open credit report resolution, payment & credit hold reports, frauds reporting and follow through, return checks, chargebacks and bankruptcy.
Maintain controls to assure that all corporate and department policy and procedures are being followed. Assist with developing and updating of Credit and A/R policy and procedures and systems needed.
Acts as a supervisor in the absence of the Accounts Receivable Supervisor.
Acts as a project manager for technology enhancements to existing and future systems.
Must follow all safe work practices, escalate unsafe conditions and report incidents.
Bachelor's degree in field of accounting or finance or equivalent experience.
Exceptional problem solving skills: using LE systems demonstrated ability to research internal and external customer problems and implement solutions.
Ability to act as an intermediary for exceptionally complex customer issues or concerns.
Ability to perform at a high level of accuracy with highly confidential information.
Make decisions which may have a large financial impact on the company.
Regularly prioritize, manage deadlines with complete and thorough follow-up.
Maintain a working knowledge of all positions within Accounts Receivable area.
Demonstrate excellent written and oral communication skills and ability to effectively interact internally and externally.
Strong analytical skills with ability to research technologies as well as financial statement data/details to make appropriate decisions.
Ability to review and assess the work of others and coach to resolve errors.
Demonstrate strong leadership skills with maintaining staff self-esteem.
Experience with PC and in-house computer software such as Word and Excel and corporate related systems.
Ability to learn new technologies and apply learning to current policies and procedures.
Ability to adhere to Lands' End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).
Lands' End is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period. Lands' End delivers timeless style for Men, Women, Kids and the Home. With over 50 years of experience, Lands' End is renowned for its culture of service for the customer and is recognized as an innovator in the industry. Lands' End is publicly traded and listed on NASDAQ under the trading symbol (LE).