Accounts Receivable Collections Specialist

• Job Summary:

The Accounts Receivable Collections Specialist is responsible for managing customer collection activities while maintaining positive customer relationships and other AR duties as assigned.

Duties/Responsibilities:

• Posting customer payments daily.
• Processing credit card payments over the phone.
• Maintain detailed customer collection records and send approved delinquent accounts to the collection agency.
• Pro-actively review accounts receivable aging and reach out to customers via e-mail or phone to obtain status of future payments.
• Develop and manage close professional relationships with customers' Accounts Payable departments, including responding to requests for current statements and/or invoices.
• Ensure timely communication with customers to expedite customer payments including warnings for credit holds on delinquent accounts. Research and resolve any disputes to mitigate delinquencies while enhancing customer satisfaction.
• Manage customer payment plans and delinquency letter timelines.
• Tracking accounts on aging reports. Work with the internal sales team to address customer issues to maintain positive client relations.
• Inform management of delinquent AR and any other significant customer issues.
• Assist with weekly collection meetings with upper management.
• Assist in annual audit data collection as needed.
• Setting up new accounts in JDE and other Invoicing duties as required.
• Other duties as assigned.

Skills/Abilities:

• Strong Accounts Receivable and Collections knowledge.
• Well-organized and ability to multitask.
• Strong research, analytical, and reasoning skills.
• Interpersonal, communication, and diplomacy skills.

Education and Experience:

• College coursework in Accounting/Finance preferred, or equivalent experience.
• Two years' Accounts Receivable Collections experience, including Business to Business (B2B).
• Advanced Excel and Word Skills.
• JD Edwards experience a plus.

Physical Requirements (With or without reasonable accommodation):

• Sitting: Over 70%
• Standing: Under 15%
• Walking: Under 15%
• Fine Motor Movements: Over 70%
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.