Accounts Receivable Collection Specialist

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Job Type

Full-time

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, GuaranteedPOWER and PerpetualPOWER are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com..

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay

• Plus incentive opportunities!

• Full benefits package that starts day one

• Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.

• Cell phone compensation

• 8 paid holidays

• PTO - FT Employees receive 128 Hours of PTO Annually

• Training and mentoring

• Learn from our experts in the industry

• Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Remote AR Collection Specialist is responsible for maintaining and updating customer accounts, generating invoice corrections, credit check and approvals, resolving customer billing problems and reducing accounts receivable delinquency.

Key Job Responsibilities:

• Review, maintain, and monitor open accounts for collection efforts.

• Review and approve credit terms and approvals with management.

• Monthly reporting of key performance indicators such as Days Sales Outstanding and Accounts Receivable Turnover.

• Make outbound collection calls in a professional manner while keeping and improving customer relations.

• Resolve client-billing problems and mitigate accounts receivable delinquency in a timely manner, while applying great customer service behaviors.

• Identify issues attributing to account delinquency, provide potential solutions, and review with management.

• Review and monitor assigned accounts and all applicable collection reports.

• Provide timely follow-up on payment arrangements.

• Prepare correspondence to customer and send via applicable approved methods to encourage payment of delinquent accounts.

• Locating and working with collection agencies, as needed.

• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects performance in areas such as Days Sales Outstanding, Accounts Receivable Turnover, Collection of delinquent accounts, customer satisfaction, cash receipt trending, and issue resolution.

• Resolving client-billing problems.

• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. Other key metrics prescribed by Concentric Finance & Accounting leadership, resulting in positive customer and Company impact.

Requirements

• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.

• Must have 1-3 years of AR Collections experience including interaction with a large customer base within ERP systems.

• Proficiency in Microsoft Office, especially with Excel, including Word and PowerPoint.

• Demonstrated strong communication, problem solving, and analytical skills.

• Ability to organize his/her own work and work independently, with limited supervision.

• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

• Ability to work collaboratively with other departments toward the greater good of the organization.

• Ability to adapt to a fast-changing environment.

• Experience in a telecommunications environment is preferred, but not required.

• Must have attention to detail with an eye for accuracy.

• Capable of identifying and completing critical tasks independently with a sense of urgency.

• Skilled in negotiation.

• This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally or enter an amount of time required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.