Accounts Receivable Billing Rep

Basic Function

This position requires a high level of discretion and independent judgment. The AR Specialist will take a high volume of telephone calls daily and must accurately answer and complete tasks asked by the franchise. The responses will have a direct effect on each franchise's operations, profit and loss, legal complianceand reputation and community standing.

Position Requirements

Because of the self-directing and independent nature of the job, this position requires extensive training and orientation.

Prior experience in business-to-business customer service or relationship management is a plus. Prior experience in accounting is preferred.

Preferred characteristics include: Diplomatic management skills; an attitude of dedicated service; working well in a team; outstanding work ethic; professional appearance; comfort with a constantly changing environment; good independent problem-solving skills; excellent communication; skilled multi-tasking; a detail-oriented approach; and success handling fast-paced/high-stress situations. High school diploma is required.

Essential Functions

Daily Cash Processing

Each day the AR specialist will look at payment exceptions that our third-party processor was unable to process. They will research each item to make the best decision possible on where the money belongs. If they are unable to determine an invoice number, they will email the office(s) they believe it may relate for their assistance.

Process Miscellaneous Payment Types

Each day AR brings in payments from many sources. This person must accurately pull the files for the day and make sure they reconcile back to what hit the bank.

Customer Service

Each day the AR Specialist will handle a high volume of calls and emails from the franchisees and their staff. They must respond to these inquiries in a timely, professional, and accurate manner. They will assist the franchise in write-offs, unapplied cash applications, credit memo applications, deletion of incorrect direct hire invoice and prepare interest statements.

They will make sure the office is equipped with the information they need to have the correct conversations with their clients.

Estimated Time Allocation - Decision-Making

70%- Tasks are moderately difficult and involved, requiring adaptation and interpretation of the established practices and procedures to cover problems and situations to which their application is not clearly defined.

30%- Tasks are new or difficult, requiring judgment and ability to make recommendations and/or decisions where policies or precedents are not clearly defined and are performed under frequently changing conditions and problems.

Supervision: Received Given

General supervision, work alone on routine work from standard practices and procedures and question non-standard conditions.

Accuracy, Accountability and Control

60% - Errors could cause inaccuracies in reports or records and may result in dissemination of inaccurate or incomplete information. Affecting activities based on reports, records, or related recommendations and may, to a limited degree, delay progressof programs or projects involved. Errors would usually be detected before results became serious and would normally be confined to company activities.

30% - Errors could result in losses of material, minor equipment items, working time or external losses of goodwill or accounts. Some errors would be difficult to detect and would not ordinarily be caught by audit or check. These errors would largely result from improper judgment.

10% - Errors could cause serious delays in project completion or may have detrimental effects on customer relationships

Contacts: Internal External

Internal 10% - Contact as needed with other Express departmentsfor furnishingor obtaining information and assistance.

External 90% - Contacts are normally made with limited or no supervision and concern matters requiring judgment, approval/discretion, explanation, interpretation or training. Contacts are with developers, franchisees and their staff and occasionally clients.

Confidential Information

Company, Associate, Client and Franchise information is extremely confidential. This data must not be shared outside of the company or with other individuals that have no legal requirement to access.

The franchise financial business reports contain the profits, losses and income. We have strict policies that information is held confidential to the owner, and will only be shared with office staff if permission has been received by the owner

Working Conditions

• Sits for extended periods of time.

• Answer incoming phone calls and intermittently make outgoing calls.

• Frequently required to use arms and hands to use personal computer and other office equipment and to reach, handle and hand-carry materials.

• Occasional high stress due to multi-tasking and demanding customer service environment.

• Read from text materials, computer monitor, and other sources as required in an office environment.