Accounts Receivable, Associate

Textron is a renowned global multi-industry company with a diverse portfolio spanning aerospace and defense, specialized vehicles, turf care, and fuel systems. Our brand lineup includes leading names like Bell, Cessna, Beechcraft, E-Z-GO, Arctic Cat, and many others. With a strong worldwide presence and a workforce of 35,000 individuals across 25 countries, we prioritize attracting top talent.

Job Summary:

This position is involved in the execution of FSSC Collections and Dispute Management processes including executing the FSSC Customer Inquiry process, all FSSC Dispute Management Processes, and the process of Collections.

Responsibilities:

• Responsibility for the execution of the accounts Collections and Dispute Management processes managed by the FSSC.

• Gain a good understanding of BU and BU Customer required cash application and collections processes.

• Focus collections efforts on past due and disputed items.

• Provide weekly reporting to Manager and/or BUs of AR account status and continuing collection activities.

• Review populations of past due accounts and take action to prevent possible write-off situations.

• Become proficient in the use of Cforia collections software.

• Support and execute strategies and workflows to meet BU collections goals.

• Ensuring an accurate and timely response to Customers Inquiries to the status of account activities.

• Communicate professionally with internal customers and external customers to effectively understand and resolve customers' inquiry issues.

• Accurately log all customer inquiry calls and email requests in Cforia.

• Coordinate with Sales/Customer Service/BU Accounting to resolve disputed items timely.

• Assist business units in the reconciliation of customer accounts.

• Review all debit / credit memos for offsets to keep accounts accurate.

• Work with customers and BUs on credit issues (past due/ exceed credit limits).

• Work with Specialist/Supervisor in the resolution of complex issues regarding customer accounts.

• Continuously identify ways to eliminate waste in current processes and improve efficiency /effectiveness.

• Maintain a positive and cooperative attitude with teammates and internal and external customers.

Education/Experience:

• High School or GED required.

• Candidate should have a good understanding and a reasonable level of experience in working within a Shared Services environment.

• Experience working with large multinational company preferable.

Skills/Competencies:

• Candidate must have a good understanding of the SAP financial system (FI/CO) and the Receivables Cash and Collections process cycle. (1-3 years Experience)
• Candidate must have a good understanding and strong work experience (1-3 years) in executing Accounts Receivable processes (Cash Application, Collections) and related processes (Dispute Management/Resolution)
• Candidate must have a basic understanding of the requirements of the Sarbanes Oxley Act as it relates to controls over the Accounts Receivable process.

Why Textron?

Textron puts a high value on work-life balance. We offer a generous time off package as well as a culture that encourages engagement. Getting involved in Employee Resource Groups and fun workplace activities makes the work more meaningful and fun.

Our team is dedicated to supporting new members and we have a broad mix of levels and tenures that celebrates knowledge sharing and mentorship. We offer a competitive total rewards package including generous 401k matching and tuition reimbursement programs as well as health, dental and more.

Join Textron today and be part of a dynamic team driving innovation, creativity, and collaboration!