Accounts Receivable Associate (San Diego)

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

Embark on your Accounting career journey with ICW Group! As our Accounts Receivable Associate, you will assist the Accounts Receivable department with account activities while providing excellent customer service in line with Company standards. Join our supportive team and gain invaluable experience as you grow your skills and make your mark in the world of accounts receivable.

WHAT YOU WILL DO

Performs routine accounts receivable functions.

• Handles all incoming and outgoing mail for the department.

• Processes daily check spasm and wire deposits.

• Processes online payments including the setup of recurring automatic payments.

• Attaches correspondence to policies in SAP (including cancellations and direct collection policies).

• Clears matching payments that were not cleared by the system.

Provides accounts receivable services to customers.

• Reviews and responds to emails received by department group email account.

• Provides research on payment status, account balance, cancellation/reinstatement status etc.

• Handles customers calls from agents and policyholders.

• Assists with processing payments, balances, and payment status.

• References several systems to research policy information.

• Emails Agency statements each month.

• Updates email contact and coordinates address changes.

Prepares reports and resolves discrepancies.

• Prepares and provides account histories upon customer request.

• Monitors and addresses funds posted to the shell account.

• Assists in reconciling account discrepancies.

• Prepares various reports as requested.

• Applies Final Audit Credits to open balances when previously requested.

• Researches Past Due amounts for policies on automatic payment.

• Reaches out to customers regarding declined and rejected payments.

WHAT YOU BRING TO THE ROLE

• High School diploma or General Education Development (GED) required.

• Associates degree preferred.

• Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.

KNOWLEDGE AND SKILLS

• Knowledge of basic math and accounting concepts is required. Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.

• Ability to understand and carry out simple instructions in standard situations.

• Must be Customer service oriented with strong organizational skills and attention to detail.

• Ability to effectively present information to policyholders, agents, and internal parties.

COMPENSATION

The hourly range listed for this position, $18.65 to $29.41, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire towards the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference

• You will have a voice and feel a sense of belonging

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

• Bonus potential for all positions

• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

• 10 paid holidays throughout the calendar year

• Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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