Spectrum Brands Inc. Saint Louis , MO 63150
Posted 5 days ago
Division Information
Spectrum Brands' global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide enterprise-wide strategy, structure, and common processes to deliver the knowledge and expertise that helps our businesses grow. Enabling functions may operate as a center-led global team, providing a central strategy, structure, and standards; or as business partner teams, with resources embedded within the businesses to deliver business unit-specific results.
Job Summary
The Accounts Receivable Claims Analyst role is responsible for managing Spectrum Brands' customer AR account portfolios including the review, collection, and resolution of deductions from customer invoices. An AR Claims Analyst works with internal and external teams to ensure the accuracy of customer invoice billing and recovery of invalid customer deductions. This role helps to ensure high service levels to customers and contributes to profit performance. The position involves data analysis to provide recommendations for process improvements within portfolio assignments, initiate collaboration between departments across business units, and provide reporting to stakeholder
Primary Duties & Responsibilities
Analytical (60%):
Coordinate review with internal teams including Sales, Finance, Legal, and Marketing departments to resolve deduction issues relating to promotional and backend programs
Reconcile and analyze customer claims within assigned portfolio
Root cause analysis: review customer behavior to prevent future deductions and collaborate with broader teams for improvement
Provide ad hoc reporting for the entire cross-functional team
Lead Monthly Compliance Calls for assigned business unit including cross-functional representation
Work in partnership with customers to collect payment for invalid claims
Prepare and present quarterly business updates and follow up items with executive leadership teams
Transactional (15%):
Ensure deduction approvals follow SOX compliance requirements
Record and document customer claims for audit
Create internal credit vouchers, invoice adjustments, GL account offset
Account Reconciliation: Identify and resolve open credits on customer accounts
Research and resolve aged unclaimed credits
Coordinate and apply repayments for customer claims
Identify and correct errors by other cross-functional areas including creation of corrective policies for process improvement
Assist with transactions for other FSS Departments
Support (25%)
Develop and maintain relationships with key account stakeholders including Sales, Customer Service, Credit, Finance, Supply Chain and Customer contacts
Support departmental goals by creating and updating SOPs; Review and communicate changes directly with broader teams impacted
Assist with internal audit review
Reconcile integrations of new businesses into the FSS Environment
Directly manage offshore claim partners and onshore claim team members; including providing regular sessions to assess performance and training instruction for improvement
Manage projects as assigned by FSS leadership
Specialize in assigned customer portfolio to guide business operations
Education and Experience Profile
Required Skills
Previous SAP or related ERP experience desired
Effective Microsoft Office suite experience; Specifically intermediate Excel
Manage team members and provide direct training for support roles
Strong organization, decision making and interpersonal skills
Excellent customer service and confrontation resolution skills
Strong ability to learn new tasks quickly while working in a fast-paced, confidential environment.
Effective written and verbal communication skills
Demonstrate analytical, problem-solving and system knowledge
Ability to work independently, organize and prioritize work to meet deadlines
Work Environment
Working conditions are normal for an office environment.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.
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Spectrum Brands Inc.