KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!
We are looking for an Accounts Receivable Analyst who will manage customer accounts receivable portfolio as determined by the Office Coordinator and Branch Manager. In this role you will contact customers on open account balances to obtain prompt payment, improve cash flow and ensure customer satisfaction, as well as interface with Sales and Service personnel, Branch Manager and billing departments to reconcile balances and ensure timely payment. Additionally, you will research and resolve invoice discrepancies and recommend customers for third party collections to minimize bad debt loss in accordance to corporate policy, as well as perform routine review of aging report to identify small balance clearings and ensure credit memo request are processed in a timely basis.
Contact customers based on scheduled work plan via phone, fax or letter on all open balances to obtain prompt payment and identify and reconcile disputes.
Maintain clear and concise collection notes that accurately reflect the efforts taken to collect open balances, action taken to review and resolve disputes, names of people involved and next course of action.
Interface with respective KONE personnel to inform and reconcile issues affecting prompt payment.
Promptly identify delinquent customers and initiate action to place with third party collection agencies and legal intervention according to KONE policy.
Conduct risk analyses on customers who exhibit consistent delinquent payment practices, and recommend reducing credit limits and holding shipments in an effort to minimize bad debt exposure and improve DSO.
Process credit memo request as required to resolve pricing discrepancies and maintain accurate customer account balances.
Review aging report monthly to identify and request clearing of small balances as a result of partial payments based on approval guidelines.
Evaluate the effectiveness of the collection process and make recommendations to improve cash flow, reduce past dues in an effort to achieve overall corporate objectives.
Provide monthly reports as directed by Branch Manager and/or KONE.
5+ years related collection experience in a commercial collection environment. Preferably with a background in service and maintenance companies.
SAP experience preferred.
Heavy emphasis on deduction analysis and detailed oriented with proven problem solving capabilities.
Specific Knowledge, Skills & Behaviors:
Possess and maintain an assertive professional demeanor with customers.
Demonstrated interpersonal skills.
Self-starter with capability to work in a fast paced, team oriented environment.
Strong organizational and communication skills.
Working knowledge of Microsoft (Word, Excel).
Capability to interact professionally and effectively with KONE personnel.
Accept responsibility and ownership for duties as outlined.
Willingness to accept new challenges as company and departmental goals are defined and revised.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers