Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you'll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there's a place for you to make a difference in lives of the families we serve throughout our continuum of care.
Responsible for providing customer service and support to Brookdale customers and associates to ensure exceptional service is provided.
Provides quality customer service in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software. Assists in training community associates as pertains to Accounts Receivable procedures and functionality available in multiple proprietary systems. Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Researches and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers' experience. Performs additional duties, as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and ExperienceAssociate or Bachelor's degree preferred and a minimum of 2-3 years related experience; or equivalent combination of education and experience. Minimum of 2-3 years accounting experience required. Must have good customer service skills.
Certifications, Licenses, and Other Special RequirementsNone
Management/Decision MakingMakes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and SkillsHas a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: up to 25 pounds
Requires interaction with co-workers, residents or vendors
Brookdale is an equal opportunity employer and a drug-free workplace.
Brookdale Senior Living