As an Accounts Payable Resolution Specialist for the North America Accounts Payable Help Desk within Ecolab's Accounts Payable team, you will support the end to end vendor inquiry process within the Call and Case Management Tool. Daily responsibilities include:
Researching and resolving cases (inquiries) related to invoices, payments, processing of PO and Non-PO, and all vendor support activities.
Maintaining a Service Level Agreement of investigating all new cases within 2 business days or less.
Manage a list of critical vendors ensuring invoices are processed timely
Answering vendor phone calls and/or retrieving daily voicemails and creating cases within Service Now.
Collaborating with Processing Team (Genpact) and Supervisors on inquiries to ensure accurate and timely resolution and communication.
This role will act as the first level case responder in Accounts Payable for all Ecolab inquiries and will require strong communication skills. Attention to detail, an understanding of company policies and procedures, as well as compliance of SOX and other legal requirements are keys to this role.
You will effectively plan and manage the workloads to deliver high quality work in a high volume environment while adhering to both company and legal policies and procedures. Success will be measured by the ability to complete all daily, monthly, quarterly, and yearly departmental goals and objectives driven by established and changing business needs.
This position is located at our Schuman Campus in Eagan, MN.
High school diploma, or equivalent
1+ years previous experience in customer service, finance, accounting or a related field
Ability to accurately type a minimum of 40 words per minute
Basic proficiency in Microsoft Excel
No immigration sponsorship available for this role
Bachelor's degree in Accounting, Finance, or a business-related field
Previous experience working with CAS Mainframe and SAP
Basic proficiency in Microsoft Access and Outlook
Previous analytical experience with high aptitude for research, analysis, and problem solving
Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
Customer service focused; ability to partner with internal/external contacts
Demonstrated initiative with ability to work both independently and in a team environment
Ability to handle confidential information in a professional manner
Strong written and verbal communication skills, with a high attention to detail