Accounts Payable Resolution Specialist

Ecolab Inc. Eagan , MN 55122

Posted 2 weeks ago

As an Accounts Payable Resolution Specialist for the North America Accounts Payable Help Desk within Ecolab's Accounts Payable team, you will support the end to end vendor inquiry process within the Call and Case Management Tool. Daily responsibilities include:

  • Researching and resolving cases (inquiries) related to invoices, payments, processing of PO and Non-PO, and all vendor support activities.

  • Maintaining a Service Level Agreement of investigating all new cases within 2 business days or less.

  • Manage a list of critical vendors ensuring invoices are processed timely

  • Answering vendor phone calls and/or retrieving daily voicemails and creating cases within Service Now.

  • Collaborating with Processing Team (Genpact) and Supervisors on inquiries to ensure accurate and timely resolution and communication.

This role will act as the first level case responder in Accounts Payable for all Ecolab inquiries and will require strong communication skills. Attention to detail, an understanding of company policies and procedures, as well as compliance of SOX and other legal requirements are keys to this role.

You will effectively plan and manage the workloads to deliver high quality work in a high volume environment while adhering to both company and legal policies and procedures. Success will be measured by the ability to complete all daily, monthly, quarterly, and yearly departmental goals and objectives driven by established and changing business needs.

This position is located at our Schuman Campus in Eagan, MN.

Basic Qualifications

  • High school diploma, or equivalent

  • 1+ years previous experience in customer service, finance, accounting or a related field

  • Ability to accurately type a minimum of 40 words per minute

  • Basic proficiency in Microsoft Excel

  • No immigration sponsorship available for this role

Preferred Qualifications

  • Bachelor's degree in Accounting, Finance, or a business-related field

  • Previous experience working with CAS Mainframe and SAP

  • Basic proficiency in Microsoft Access and Outlook

  • Previous analytical experience with high aptitude for research, analysis, and problem solving

  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines

  • Customer service focused; ability to partner with internal/external contacts

  • Demonstrated initiative with ability to work both independently and in a team environment

  • Ability to handle confidential information in a professional manner

  • Strong written and verbal communication skills, with a high attention to detail

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Accounts Payable Resolution Specialist

Ecolab Inc.