Accounts Payable Resolution Specialist

Ecolab Inc. Eagan , MN 55122

Posted 2 weeks ago

As an Accounts Payable Resolution Specialist for the North America Accounts Payable Help Desk within Ecolab's Accounts Payable team, you will support the end to end vendor inquiry process within the Call and Case Management Tool. Daily responsibilities include:

  • Researching and resolving cases (inquiries) related to invoices, payments, processing of PO and Non-PO, and all vendor support activities.

  • Maintaining a Service Level Agreement of investigating all new cases within 2 business days or less.

  • Manage a list of critical vendors ensuring invoices are processed timely

  • Answering vendor phone calls and/or retrieving daily voicemails and creating cases within Service Now.

  • Collaborating with Processing Team (Genpact) and Supervisors on inquiries to ensure accurate and timely resolution and communication.

This role will act as the first level case responder in Accounts Payable for all Ecolab inquiries and will require strong communication skills. Attention to detail, an understanding of company policies and procedures, as well as compliance of SOX and other legal requirements are keys to this role.

You will effectively plan and manage the workloads to deliver high quality work in a high volume environment while adhering to both company and legal policies and procedures. Success will be measured by the ability to complete all daily, monthly, quarterly, and yearly departmental goals and objectives driven by established and changing business needs.

This position is located at our Schuman Campus in Eagan, MN.

Basic Qualifications

  • High school diploma, or equivalent

  • 1+ years previous experience in customer service, finance, accounting or a related field

  • Ability to accurately type a minimum of 40 words per minute

  • Basic proficiency in Microsoft Excel

  • No immigration sponsorship available for this role

Preferred Qualifications

  • Bachelor's degree in Accounting, Finance, or a business-related field

  • Previous experience working with CAS Mainframe and SAP

  • Basic proficiency in Microsoft Access and Outlook

  • Previous analytical experience with high aptitude for research, analysis, and problem solving

  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines

  • Customer service focused; ability to partner with internal/external contacts

  • Demonstrated initiative with ability to work both independently and in a team environment

  • Ability to handle confidential information in a professional manner

  • Strong written and verbal communication skills, with a high attention to detail

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Accounts Payable Specialist I

Patterson Companies

Posted 2 months ago

VIEW JOBS 1/26/2019 12:00:00 AM 2019-04-26T00:00 Overview Procure to Pay (PTP) Coordinator will be responsible for timely processing of all types of Accounts Payable incoming mail. The PTP Coordinator will monitor several different internal shared mailboxes and follow the established mail processes. The PTP Coordinator will sort the incoming mail, scan into the applicable imaging programs, distribute corporate expense amongst team and assist with Anydoc processing and legacy indexing. PTP Coordinator will need to have prompt and professional communication to internal and external business partners. The PTP Coordinator will report directly to the PTP Manager and will also work closely with team members, internal and external vendor base. Success will depend on having a "customer first" attitude and a willingness to learn new functions and positively contribute to team performance. Responsibilities ¨ Daily Procure to Pay mail processing for all vendor segments and all invoice types while adhering to established processes. ¨ Effectively manage processing by prioritizing, being efficient and accurate while maintaining a positive customer service culture ¨ Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes ¨ Ensure that all activities are performed in the most efficient and effective manner possible ¨ Using resources available on daily basis, technology, reference material, and any other form or process to assist in the processing of invoices ¨ Performs other duties as assigned. Qualifications ¨ 1-2 years of coordinator AP transactional processing experience ¨ Possesses strong interpersonal and communication skills ¨ Positively contribute to the PTP and Shared Services team environment taking initiatives to learn and build skillsets ¨ Has exceptional organizational, and multi-tasking skills and shows a great attention to detail ¨ Uses technology with efficiency including MS Office applications and ability to learn entire PTP process to provide on-going support to internal and external customers. ¨ Strong customer orientation ¨ Demonstrates a commitment to Patterson's values and professionalism through appropriate conduct at all times Critical Competencies: Ethics & Integrity: Acts consistently and makes decisions in the organization's best interest. Customer Focus: Makes customers and their needs the primary focus of one's actions. Drive for Results: Demonstrates drive, determination, and ownership to achieve both results and success. Technical Expertise: Demonstrates and maintains technical and professional skill or knowledge in position-related areas. Problem Solving: Uses logic and analytical methods to identify solutions resulting in effective problem resolution. Self-Management: Manages time and resources and balances competing demands to ensure work is completed. Collaboration: Works effectively with others to achieve a common goal. EEO Statement An Equal Opportunity Employer Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors Patterson Companies Eagan MN

Accounts Payable Resolution Specialist

Ecolab Inc.