Accounts Payable Customer Service Rep I (Remote)

Job Description

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 43 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 77 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:

A Contact Center Representative, Level I is responsible for the first tier issues of the Contact Center functions supporting the functional towers of the Shared Business Operations (SBO).

This is a full-time, remote opportunity.

Essential Duties and Responsibilities

• Contact Center Reps I handle customer interactions through multiple communication channels. They may respond to daily requests received through ServiceNow, make phone calls, respond to emails, engage in live chat sessions, or assist customers through written inquiries and faxes. Proficiency in written and verbal communication is crucial for this role.

• Thoroughly documents discussions including issue and resolution.

• Demonstrates a strong desire and empathy to help resolve problems. While striving to project a positive experience for each caller.

• Contact Center Reps I typically work in a performance-driven environment, where specific metrics and standards are used to measure productivity and quality of service. These metrics may include average handling time, customer satisfaction scores, first-call resolution, or adherence to scripts or guidelines.

Qualifications

• Required Education: High School Diploma

• Preferred Education: Bachelor's Degree

• Required Experience: One (1) or more years in Contact Center Operations.

• Preferred License/Registration/Certification: Six Sigma

• Computer Skills Required: Google Suite preferred; willingness to learn Oracle and leverage the training, reporting, and process components to excel at role

• Preferred Location: Central or Mountain Time Zones

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.

• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.

INDSBO