Hachette Book Group USA Boston , MA 02298
SUMMARY: The Accounts Management Representative will support the daily functions of the department, setting up new billable accounts and making changes to existing accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the Data Management/ Operations, Finance, Customer Services, and Claims teams by entering or changing data in Hachette Book Group's account database.
Support the various Sales teams by implementing sales rep coding onto accounts, insuring timely and accurate sales commissions.
Provide professionally worded, timely, and accurate confirmation of executed work orders to Hachette customers, in-house, and affiliated sales personnel.
Support our in-house Electronic Orders team by preparing accounts to receive electronic data feeds.
Document, track, and resolve complex client inquiries and investigations via internal tracking systems while keeping management informed on progress.
Support internal business groups and client business groups with ad hoc queries and requests.
Eager to learn key systems and then provide training and coaching to supporting business groups.
Independently and proactively interacts with the internal/external clients regarding business needs and daily work flow.
KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
College degree preferred
Demonstrated understanding of MS Office Suite, particularly Excel
1-2 years of related work experience, internships included
Impeccable attention to detail and accuracy, while attending to multiple projects, are crucial in this position.
Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings, regardless of audience
Must be results driven, and take appropriate steps to achieve goals, while taking ownership of situations as needed
Proven ability to build supportive and constructive relationships within and outside of the organization; demonstrated customer service skills
An innate desire to achieve the best outcome for the business and customers for the entire transactional life of an account
An ability to understand and work to resolve a problem, bringing in other colleagues, as needed