Accounting Technician - Advanced

Job Title Accounting Technician

• Advanced Position Number 001939 Vacancy Open to All Candidates Time-Limited No Department Homepage http://www.ecu.edu/dental Advertising Department DENTAL MEDICINE, SCHOOL OF Division Academic Affairs Classification Title 10750 Accounting Technician Competency Level 3

• Advanced Working Title Accounting Technician

• Journey

• Ross Hall Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $33,540 - $60,576 Anticipated Hiring Range $33,540 - $54,573 Salary Grade Equivalency GN09 Work Schedule M-F Work Hours 8-5pm Position Location (City) Greenville Job Category Staff

• Office/Clerical Organizational Unit Overview

The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.

Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in

Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed.

Job Duties

This position is located in the School of Dental Medicine at Ross Hall in Greenville, NC and is responsible for Patient Accounts. Patient Accounts must be monitored frequently to ensure balances are kept current and payments are allocated correctly. This individual must be knowledgeable regarding all areas of dental patient accounts. This includes registration, insurance processing, claims processing, and payment processing. This person will need to identify and recognize patient account errors, clinical errors, or insurance errors and refer those questions or problem areas to higher levels.This position is responsible for posting all mailed in or electronic payments remitted to lockbox for the School of Dental Medicine. Payments will be derived from self-pays, insurance companies, and other outside agencies and may be in the form of checks, money orders, credit cards, or ACH. Most payments will be manually posted. All posting will occur in the Dental Management Software program axi

Um. Payments have to be researched and allocated to patient accounts accurately and in a timely manner. EOBs will be scanned and maintained electronically in axi

Um. In depth research may be required if the incorrect insurance information or patient information was provided.

This individual will be challenged with the various insurances concerning billing procedures and reimbursement. This position will have to be able to recognize payment variances with different insurance carriers in order to accurately allocate insurance payments and inform Patient Care Representatives at the clinic level of changes that will affect dental patient accounts and/or payment plans. This involves analyzing multiple screens to obtain the correct information about payments, partial payments, missed payments, and cancelled

payment plans. This position will post declines and process appeals.This position will require an in depth knowledge of the Dental Management Software program axi

Um, insurance verifications, explanation of benefits (EOB's), and the workings of Medicaid and Medicare. The coordination of various applications, regulations and protocols is necessary to accurately process information. The position requires the ability to make decisions and problem solve for the appropriate utilization and assimilation of services and programs, as well as a complete understanding and

knowledge of policy and procedures in order to determine the best results or resolution of situations. This position will analyze credit balances to determine when refunds are necessary. Reports and documentation will be submitted to a higher level for final disposition. The reports must be clear and accurate for audit purposes. Before refunds may be requested, credit balances must be researched and analyzed to determine if money can be moved to other charges or other patient accounts. This position will generate posting and allocation reports in axi

Um to compare and reconcile to balances posted in Banner, the accounting system of record for ECU. This individual should have the ability to recognize and research unusual activity in either system.

DENTAL MEDICINE SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.

Minimum Education/Experience

High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

Medical or dental billing and reimbursement experience preferred.

Knowledge of insurance carrier billing procedures and protocols preferred

Knowledge of federally funded programs such as Medicaid and Medicare, and coding to facilitate claims payment is a plus.

Knowledge of the Dental Management Software program axi

Um a plus.

License or Certification required by the Department

None

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.

• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date 04/22/2024 Job Close Date

• Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 05/01/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/70630 Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.