W.W. Grainger, Inc. Buffalo Grove , IL 60089
In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 275+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.
Review and research all refund requests from customers or within the organization
Responsible for reviewing customer's accounts and transaction history before issuing the proper refund amount
Work closely with customer service to ensure customers are satisfied and refunded appropriately
Inform management of any re-occurring errors or issues, and recommend possible solutions to resolve the issues.
Collaborate with team members regarding the refund process in order to improve the overall effectiveness of the process.
Associate's Degree in Accounting or 1-2 years of related experience
Microsoft Excel Experience preferred
Demonstrated ability for speed. task accuracy and problem solving
Ability to work effectively on teams and build professional relationships
Demonstrated ability for strong organizational skills
Proven ability to plan, set priorities, and follow up on tasks
Excellent communication skills (listening, verbal, written, and customer service skills)
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Segment: Accounting, Finance