Accounting Service Specialist Senior

Gallagher Bassett NZ Ltd Houston , TX 77020

Posted 4 months ago

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Position Summary:

The Branch Liaison Department's mission is to act as the primary link between the branch offices and the various Trade Accounting departments by addressing and ensuring timely resolution of all questions/issues raised. The Branch Accounting Service Senior Specialist delivers a full spectrum of accounting-related solutions, best practices support and training to employees, managers and Divisional leadership alike.

Essential Duties and Responsibilities:

This role's incumbent will serve as a liaison between the branches and Trade Accounting/Billing to answer questions and drive resolution of complex problems which consists of:

  • Researching and documenting customer inquiries,
  • Developing positive customer relations,
  • Creating project plans to achieve resolution,
  • Identifying/developing solutions for potential procedure/process gaps,
  • Preparing branch training programs.

This role will also be involved in complex Trade Accounting/Billing Service problems as well as training Trade Accounting teams & Branch Accounting Service novices.

Required:

  • High School Diploma/equivalent
  • 7 years of Insurance Accounting experience-preferably in a brokerage environment-that includes Receivables, Payables, and Billing experience.

Desired:

  • Bachelor's Degree preferred

  • Prior experience within dynamic environment desired

  • EPIC, DMS, RoCK, SLM, ICE, GREAT knowledge a plus

Work Traits:

  • Must have strong interpersonal communication skills, including persuasion and ability to leverage change, an emphasis on Customer Service(exposure to call centers/help desks a plus), proven ability to drive root cause/corrective action activities, along with an enthusiastic attitude and robust desire to succeed.

  • Solid project management and critical thinking are essential.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered

  • Must be 18 years of age or older

  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


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Accounting Service Specialist Senior

Gallagher Bassett NZ Ltd