Accounting - Patient Accounts Specialist

The Patient Account Specialist is supervised by the Director of Patient Accounts. Position responsibilities include posting client payments to the proper account, client and third-party billing and collection activities. This position is expected to complete routine assignments independently within the limitations of the Agency's policies and procedures.

Essential Functions:

• Review AR Aging and collect outstanding balances.

• Make necessary corrections to process claim denials and/or rejections for payment.

• Post client self-pay payments to client accounts.

• Work with MHS staff to correct errors preventing billing.

• Provide MHS with a listing of clients with high outstanding balances for possible reassignment.

• Review client and third-party billings for accuracy. Make necessary corrections in the EHR.

• Upon request, provide account feedback, third party payer and department policy information.

• Update the EHR with new insurance and demographic information on current clients as necessary.

• Receive incoming clients and third-party inquiries via phone, mail/email, or patient portal. Respond to inquiries in the time frame allotted in department policy.

• Identify consistent reasons for third party claim denials. Notify the Director of Patient Accounts and suggest procedural changes, which would avoid future denials.

• Create finance entries as needed in the EHR as needed to document client/staff/insurance communications.

• Keep abreast of third-party payer requirements.

• Notify the Director of Patient Accounts of consistent and re-occurring problems in routine processing, which need addressing. Suggest alternative solutions to the problems.

• Perform other duties as assigned by the Director of Patient Accounts.

Minimum Education, Licensure, and Work Experience Required:

• High school graduate

• Minimum of three years' experience processing third party billings and collecting appropriate reimbursement. Knowledge of third-party billing and reimbursement requirements.

• Exceptional customer service and communication skills.

• Proficient with Microsoft Office with advanced knowledge of Excel

• Experience with electronic billing.

#GC

The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D

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• 200 Wood Hill Rd, Rockville, MD 20850, USA