Accounting Clerk

Overview

SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Basic Function - The Accounting Clerk handles a high volume of calls and emails with the highest degree of courtesy and professionalism in order to resolve customer issues; which include customer questions, billings, complaints, and inquiries. All of the customer interactions are logged into a log database and the log activity.

The Accounting Clerk offers alternative solutions when appropriate with the objective of retaining customer's satisfaction. The Accounting Clerk handles business transactions in connection with the activation of new customer accounts, processing payments, adjusting accounts and canceling accounts.

The Accounting Clerk communicates with customers using web-based tools and demonstrates proficiency in typing and grammar. The Accounting Clerk will make financial decisions to protect/collect revenues and adjust customer accounts.

Responsibilities

• Manage multiple tasks at a time

• Deliver exceptional client service via telephone and email

• Provide quality service by comprehending procedures and product knowledge

• Document data and customer service work on a daily basis

• Track issues, and ensure timely delivery of solutions from support teams

• Provide quotes for hourly and monthly parking

• Assist with the Parking.com App and Website

• Manage complaints for hourly and monthly parking

• Supports the field and Billing Dept counterparts

• Complete other duties as assigned

Qualifications

Salary Range: $22.50 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

• 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.

• High School Diploma or Equivalency; some college preferred

• Advanced multi-tasking, problem solving and organizational skills

• Ability to work in a fast paced work environment

• Positive attitude and productive, professional and courteous manner

• Superior telephone etiquette

• Strong written/verbal communication and interpersonal skills

• Intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-NY-MANHATTAN