Accounting Clerk II, SBS Collections

Posting Information

Posting Number 2024562 Posting/Functional Title Accounting Clerk II, SBS Collections University Pay Plan Title Accounting Clerk II Location San Marcos Department Student Business Services & Bursars Recruitment Type Open to All Job Type Full-Time Funding Source Permanent Monthly Salary $2,731.58 + Commensurate with experience Job Category Non-Exempt Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Customer service experience.

• Demonstrated strong interpersonal skills, with effective collaboration in a team environment.

• Advanced written and verbal communication skills.

• Ability to prioritize workload and manage multiple tasks, with strong attention to detail.

• Ability to research, analyze, and problem solve.

• Advanced skills working with MS Office products (Excel, Word, TEAMS, & Outlook).

• Working knowledge of basic accounting/bookkeeping principles.

• Ability to work evenings and weekends during peak periods.

Preferred Qualifications

• Working knowledge of debt collection practices.

• Working knowledge of SAP/Banner/TouchNet or other ERP systems.

• Previous higher ed experience with a student services office.

Job Description

This position provides customer assistance to current and former students, parents, and external collection agencies regarding defaulted accounts, current student tuition & fees accounts, and collections payment plans. The position reconciles, process and records all student account payments and payment adjustments, such as returned items (NSF), chargebacks, collection agency payments, or third-party sponsorship payments. The position assists with internal collections process, as needed.

Job Duties

Provide customer assistance to current and former students, parents, and external collection agencies regarding defaulted accounts, current student tuition & fees accounts, and collections payment plans. Review, research, and evaluate financial aid information for current students and their ability to pay outstanding debt prior to enrollment for new term.

Process student account payments and adjustments, as well as departmental accounts for returned items (NSF), collection agency wire payments, or third-party sponsorship payments. Reconcile daily transactions and prepare items for deposit.

Assist with the internal collections process of defaulted accounts, including the negotiation of payment plans, providing information to agencies for account balance disputes, and auditing student accounts for accuracy of delinquent codes and notes.

Monitor the Collections email box. Respond to emails received from customers regarding past-due accounts or current tuition/fees bills and/or other SBS related processes in a timely manner.

Perform research and provide information as requested. Assist with special projects and other duties as assigned. Complete a minimum 9 hours of Staff Development training.

Additional Information to Applicants Job Open Date 06/18/2024 Job Close Date (posting closes at midnight) 07/02/2024 Open Until Filled No Normal Work Days Monday, Tuesday, Wednesday, Thursday, Friday Normal Work Hours Start 8:00AM Normal Work Hours End 5:00PM Posting Notices You will be required to electronically attach a resume and cover letter to your application. Legal and Required Notices

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!

• Generous paid time off: vacation, holidays, sick days and many more!

• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program

• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.

• An inclusive Bobcat community: join our many social networks offered on and off-campus

• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.

Quick Link https://jobs.hr.txstate.edu/postings/47154