Accountant

Overview of the Position

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines

Essential Duties and Responsibilities:

• Establish and maintain good customer relations and ensure customers receive prompt, world-class service.

• Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses; emphasize product features based on analysis of customer's needs.

• Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting)

• Obtain competitive information and Intelligence at responsible accounts.

• Obtain new PMA development applications and understand Wencor core competencies.

• Continually follow up on New PMA part approvals and promote to applicable customer

• Maintain customer profiles and specific customer database information (Retention/Quote Follow-up/Salesforce)

• Maintain regular contact with Regional Account Director when senior level visits are required.

• Coordinate with other departments within the organization to achieve sales targets

• Participate in training, including new hire training

• Help with collections as needed.

• Review and maintain long term contract agreements

• Understand contracts and pursue both Purchasing and Development.

• Assist in writing contracts and help with input

• Additional responsibilities as assigned by management

Other Knowledge, Skills, and Abilities:

• Must be fluent with MS Office (Word, Excel and PowerPoint) and be familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions.

• Excellent customer service skills.

• Ability to manage multiple tasks, prioritize and work in a team environment.

• Attention to detail and ability to perform under pressure are critical skills.

• Previous sales and customer service experience required.