A leading global provider of print and media solutions, Quad/Graphics is powered by a passion for innovation and the most advanced platform in the industry. Our collaborative team of "can-do" people continually challenge the status quo, creating groundbreaking solutions that push the boundaries of communications.
The Onsite Account Support Executive is responsible for partnering with the Staples team members (customer) on strategizing the right business offerings for; both new and existing programs. The Onsite Account Support Executive will foster a strong customer relationship to understand the customers need and translate to the best solution.
Partner with Staples team Onsite at their location to strategize to win new, renew or expand existing business
Build customer relationships to understand customers business model and specifications
Minimum of 1-3 years of experience in large format printing
Translate customer specifications through crafting and designing creative solutions
Lead business team with key stakeholders/executives to obtain buy-in
Test creative solutions to ensure they work within the platform
Consultant to the customer for business strategy for print and marketing solutions (I.e. define pricing schedules and budgetary needs)
Maintain ongoing relationships with current customers and prospects
Assist in the strategic and administrative development of multi-year proposals, agreements and renewals;
Serve as liaison both internally and externally for customers to communicate changes in specifications that will impact pricing
Collaborate with Marketing and Sales in the development of customer presentations, reports and communications
All other duties as assigned
Appropriate education and/or experience may be substituted on an equivalent basis
High School Diploma or GED. Bachelor's degree preferred
Five years' experience in customer service, account management or print environment preferred
Ability to work independently, multi-task and balance a number of projects
Ability to successfully analyze problems, drawing valid conclusions and make recommendations
Proficient with math applications
Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
Excellent written and verbal communication skills
General knowledge of the print industry and process
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace