Account Supervisor

Union Charlotte , NC 28208

Posted 2 weeks ago

Union is a digital-first agency that partners with ambitious and progressively-minded clients to deliver powerful digital brand experiences. Our work whether its a fully-enabled corporate platform, branded connected-device experience, playful touchscreen kiosk, edgy product microsite or a tightly-woven client acquisition campaign always combines results-driven enterprise-level strategy, industry insights research, award-winning design, rich-media content and leading-edge technology.

Weve worked hard to establish an open, collaborative and creative agency environment over the past decade, and we are continuing to grow. Were looking for an Account Supervisor with proven experience in digital marketing, branding, positioning strategic planning, account health ownership and relationship management. Candidates should have 6+ years of industry experience and should be super organized with excellent communications skills. Candidates should be authorized to work in the U.S. at this time.

This person leads client engagements and cross-discipline teams within our Experiences service line, which focuses on crafting digital experiences such as websites, e-commerce, mobile apps and installations. This person is responsible for providing account and team oversight; ensuring planning, brainstorming and experimenting are always on track. This person will be collaborating with clients and internal teams to ensure projects are on time, on budget and exceeding client expectations. They will be accountable for overseeing engagements that produce results that are well-designed, functional and always unique. They will be responsible for building meaningful relationships in a collaborative environment and delivering products that are as creatively ground-breaking as they are functional.


What were looking for

  • Strategic / marketing thinking
  • Curiosity and passion for digital marketing
  • Strong desire to create brand-building and award-winning work
  • Oversees, leads and manages two or more cross-discipline teams
  • Seeks to optimize experience service-line and internal resources
  • Excellent interpersonal, communication and presentation skills
  • Develops and mentors team members
  • Exceptional at multitasking, organization, and prioritizing
  • Resolves and/or escalates issues in a timely manner
  • Understands how to communicate difficult/sensitive information tactfully
  • Results & detail-oriented
  • Service-oriented with a strong sense of urgency in handling requests
  • Develops a complete understanding of each clients goals, markets, needs and expectations
  • Ensures the teams are fully aligned with and delivering again clients objectives and expectations
  • Ensures engagements are completed within budget and profitability guidelines
  • Attend client meetings on an ongoing basis and maintain a high level of visibility
  • Leads efforts to identify opportunities to expand current account assignments and cross sell other agency service lines within existing Union accounts
  • Listens to the needs of existing and new clients and develops strategies around those specific needs
  • Prepares and presents account documentation and works with other team members to execute against those plans
  • Identify opportunities to promote team accomplishments and reinforce innovative thinking within the internal team
  • Ability to receive constructive criticism and seeks out peer/client feedback
  • Ability to work effectively in a fast paced environment with constantly changing priorities


  • Tight Knit Team
  • Inspiring Work
  • Health Benefits
  • Matching 401K
  • Paid Time Off
  • Profit Sharing
  • Studiodays
  • Culture Events
  • Professional Development
  • Latest MacBook Pro
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Account Supervisor