Account Supervisor

Purpose

Manage the development of creative initiatives from conception to completion, owning and fostering day-to-day client relationships.

Responsibilities

Management of the Basics

• Supervise and lead account manager(s) in the execution of their responsibilities, including:

• Meeting management

• Presentation materials development

• Job/Budget tracking and management

• Competitive tracking

• Status reports

• Be knowledgeable and manage the details of all assigned client projects.

• Ensure clients are proactively and consistently up-to-date on all projects.

• Hold well-run meetings and own all pre, during, and post-meeting logistics - including written agendas and proper follow-up/recaps outlining key decisions and action items.

Account Management

• Supervise the planning and execution of advertising campaigns in accordance with client's objectives and budget limitations.

• Responsible for delivering work on time and on budget.

• Work with Account Leadership, Production, and other department heads to define project scope, staffing, and time allocation for projects.

• Supervise Account Managers in day-to-day client and internal activities, helping to define their goals and career path.

• Set accurate expectations with clients, internal teams, and partner agencies on project schedules communicating any shifts along the way.

• Manage client questions as it relates to production timing, estimates, and workflow.

• Possess a strong understanding of our client's businesses (marketing/communication objectives, KPIs, category, competition, etc.) and have a grasp of the issues and opportunities our clients face.

• Anticipate potential changes and obstacles with the client's business and/or our relationship and involve the appropriate agency resources to bring to a resolution

• Demonstrate the ability to anticipate needs and solve problems independently.

• Partner with strategists to analyze all competitive advertising activity and lead the preparation of competitive reviews and updates.

• Ensure that project manager, creative, strategy, digital, and media groups are informed of any changes in client and/or competitive climate.

• Build strong, trusting client relationships to help set the conditions to sell great work.

Competencies

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Developing Direct Reports

Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.

Learning on the Fly

Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything.

Organizing

Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Professional Skills & Qualifications

• 5+ years experience in leading 360 advertising campaigns from idea conception through launch and optimization

• Strong problem-solving abilities

• Experience managing direct reports and/or leading cross-functional teams

• Strong written and verbal communication skills

• Proficient in Microsoft Office Suite and Google Collaboration Tools, especially PowerPoint and Google Slides

Salary Range

Our estimated range for this role is $80 - $115k

Compensation packages are based on the skill level and experience each candidate brings to their role. There may also be a more senior or junior position available that could be a better fit with your expertise. Each level has its own compensation range.

We pride ourselves on competitive salaries, and ensuring pay equity exists across our organization. We benchmark each position against existing employee competencies and 4As compensation data which includes geographic and agency size benchmarks. We also meet with department leaders 3x/year to ensure we are supporting employees in living into their full potential. Our promotions are not limited to a specific time per year. Promotions are tied to performance.

Right To Work In The US

You must be authorized to work in the US for any employer. At this time, we are not sponsoring or providing assistance with obtaining work authorization. McKinney is a place where everyone can grow. Studies have shown that marginalized communities such as women, LGBTQ+ and people of color are less likely to apply to jobs unless they meet every single qualification. However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We look forward to meeting you!