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Account Supervisor

Expired Job

ICF International, Inc Minneapolis , MN 55415

Posted 3 months ago

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit to find your next career. ICFtogether for tomorrow.

Who we are:

ICF Olson is a collective of world-class agencies delivering across the spectrum of customer experience: creative expression (Olson), public engagement (Olson Engage), customer relationships/loyalty (Olson 1to1) and digital experiences (Olson Digital). Though experts in different areas, we are united in our common POV: Think like people. This means everything we do is made from empathy the key to brand success in a world of ever-shrinking attention and ever-growing choice. Learn more at

Who we're looking for:

The Account Supervisor is responsible for running the day-to-day activity for our client ensuring flawless execution on all deliverables. The Account Supervisor focuses on both the short and long-term growth and success of the client. This person should demonstrate the ability to bring strategic thinking and a point-of-view to the clients in a way that effectively deepens the relationship.

What you'll get to do:

  • Ensures that clients are receiving the highest level of service, value and

  • creative thinking from the agency

  • Demonstrates a knowledge of all marketing disciplines from branding and loyalty to digital and mobile to CRM

  • Provides top-level, as well as day-to-day client contact/relationships

  • Stays in regular contact with clients about such things as industry/business trends and changes and relevant market opportunities

  • Leads clients in deciding what kind of marketing solutions they need to best address their objectives and what disciplines and mediums to use

  • Plans long-term goals, such as the year's budget and marketing communications plans

  • Ensures that agency services keep up with industry developments

  • Demonstrates an ability to effectively handle any problems or issues clients may have with work quality or team performance

  • Supervises, trains and mentors junior account services employees on both soft and hard skills

  • Oversees all cross-discipline work to ensure it meets objectives

What you'll need to succeed:

  • BA/BS Degree in Business, Marketing or Advertising

  • 5-10 years of experience in marketing, preferably Loyalty Marketing

  • Experience with CRM a plus

  • Exceptional written and verbal communication skills

  • Must excel under tight timelines and multiple assignments

  • Ability to work with all levels and cross functional areas

ICF Olson is an equal opportunity employer that values diversity at all levels. (EOE Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Minneapolis, MN (MN03)

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Account Supervisor

Expired Job

ICF International, Inc