Account Supervisor

Hero Digital Philadelphia , PA 19107

Posted 2 months ago

This position is based in our Philadelphia, Pennsylvania office.


We're looking for an Account Supervisor to join the Hero Digital Client Services team. Are you passionate about helping clients achieve their goals? Do you love working in a collaborative environment? If so, you'll be the right person for this job.

What you'll do

  • Serve as day-to-day contact for 1-2 of Hero's national key clients, championing workflow through the client organization and within the agency

  • Build and manage positive relationships with Senior Managers and Directors within client organization

  • Understand client business goals & KPIs and provide direction to the Hero team

  • Partner with the Digital Marketing team to develop digital campaigns, projects, and initiatives

  • Drive Digital and Design initiatives that map back to the client's overarching strategic business goals

  • Partner with Data & Insights team to analyze data and translate findings into action

  • Support in organic business development efforts for assigned accounts and work to develop thoughtful statements of work

  • Spearhead and craft client presentations, with the support of practice leads, to recommend measures to improve work process, work quality, and work performance

  • Ability to travel to the client's location (at least once a week) to participate in strategic digital discussions. Client is located in the Greater Philadelphia area

  • Bring a positive and inspiring presence to Hero's growing Client Services team

Who you are

  • You have a bachelor's degree, preferably in one of the following areas: business, marketing, communications, e-business engineering, or computer science

  • Your Account Management experience spans 5 - 8 years in Digital Marketing or Online Advertising within an agency setting

  • Demonstrate an understanding of website content management systems (CMS), analytics, SEO, and customer experience (CX) marketing

  • Excellent written and oral communication abilities, including outstanding presentation skills

  • Possess solid experience in driving long-term strategic account plans, strategies, and roadmaps

  • Ability to react quickly, assess, and implement solutions

  • Experience in mentoring people and ability to inspire a positive, harmonious attitude among the team a plus

  • Google Analytics & Adwords Certification strongly preferred

  • Passion for digital marketing and technology

Who We Are

We are a leading independent customer experience agency in North America that was born in California, at the intersection of business, design and technology. Our purpose is to bring moments of Truth & Beauty into people's lives by creating customer experiences that are good for people and good for business. We drive growth and loyalty through a relentless focus of placing our client's customers at the center of their business. Led by the experts in strategy, marketing, data, design, and technology, we work in blended teams, solving client problems and delivering results at market speed. These teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value.

Do you share the values that set our company apart?

We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are Wholehearted, Craft-driven, and Bright.

We are grounded in the values of who we are that ultimately lead to moments of Truth & Beauty. We celebrate leaders at all levels who take risks and create magic. We bring our complete, genuine, and whole-hearted selves forward each day. We are craft-driven in nature, with strong curiosities, but with a diligent and meticulous approach. And we bring an unexpected brightness through imagination, inspiration and an optimistic mindset. The commitment we make to our work is the source of our pride and the basis of our reputation.

Above all, Hero Digital is committed to creating an inclusive employee experience. One that reflects the world we live in today. We are an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.


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Account Supervisor

Hero Digital