The Account Supervisor (AS), Brand is responsible for the day-to-day oversight and leadership of the business. S/he will have strong client service and leadership skills providing solid recommendations on proactive and reactive tactics. S/he will work cross practice with team members and be responsible for ensuring full team meets deadlines in a timely manner to a high standard as well as have experience and capabilities, including, tactical planning, earned media strategy creation and outreach, measurement and analysis of work executed and creative development.
ROLES & RESPONSIBILITIES
Serve as daily client contact, working to develop a strong partnership rooted in open dialogue, mutual understanding, and respect.
Demonstrates superior collaboration with internal agency departments, working to create strong and seamless integration across disciplines and bringing the right holistic thinking and offerings to deliver against client goals
Be an expert on the client business, products, competitive set, and priorities
Contributes to brand/program strategy, creative strategy, and communications planning, including consideration of integration opportunities across different channels with particular focus on social and digital to achieve client and program goals
Demonstrates tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, growth of contact network and effective pitching and training of spokespersons on speeches and presentations
Effectively collaborates with integrated agency partners.
Partner with analytics team to set client program goals, manage against them, and lead development of integrated recap reports against set goals
Effectively presenting the agency's recommendations and point-of-view to clients with excellence.
Responsibility for the development of direct reports that includes: Ensuring that every direct report has a development plan, monitoring their performance in context to the development plan and providing feedback in a timely manner.
Own presentation preparation ensure that all materials are correct and submitted by partners/departments on time and supervise creation of deck
Oversees quality and operational performance of accounts, developing and managing clear program timelines and ensuring work follows Edelman/client process standards
Elevates problems to superiors and solicits counsel when needed and appropriately
Demonstrates proficiency in writing skills to craft internal and client correspondence, communications plans, press materials, client presentations, etc. as well as successfully present POVs and work to gain internal and client alignment.
Builds network of industry clients and participates in relevant professional organizations and networking activities that will grow Edelman brand recognition and own reputation
Assists with the development of accurate project budgets using the firm's financial system, working with internal discipline partners to manage projects within budget parameters
Tracks and monitors project financials (e.g., budget vs. actual), manages day-to-day client budget issues to resolution, helps ensure teams follows Edelman's financial policies and processes, and supports internal Edelman finance and forecasting work
Manages down, across and up by working closely with integrated team and by ensuring senior team members meet approval deadlines and stay on track with deliverables
Commits to continuous learning and staying up-to-date with emerging technologies and trends, working to understand how they integrate into Communications Marketing programs
Demonstrates behaviors consistent with Edelman's values, Code of Ethics and Business Conduct
A bachelor's degree in a relevant field from an accredited college or university
Proven ability to manage large projects and small teams on one or more sizable accounts
A comprehensive understanding of his/her clients' businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc., and will be able to impart this knowledge to account team members
Excellent written and verbal communications skills and demonstrated ability to delegate tactical assignments and accurately judge and edit work of others
Familiar with best practice integrated Communications Marketing tactics and tools and will be able to recommend them to his/her clients