Account Supervisor

Arnold Worldwide Baltimore , MD 21203

Posted 2 months ago

Essential Functions:


  • Researches, develops and presents marketing strategies and plans to help client achieve goals and to increase agency billings (in conjunction with Account Director).

  • Consults with strategy and planning, creative, media and/or production to be certain client objectives and brand are clearly understood and to develop strategic solutions.

  • Supervises account staff to ensure agency product (creative and strategic) meets client strategy and expectations.

  • Reviews all client documentation before submission to client to ensure accuracy and consistency across account, including creative strategy briefs, timelines, estimates, media plans, conference reports, point-of-views, results analysis, etc.

  • Receives client feedback on agency performance and recommends action to improve or maintain client satisfaction.

  • Reviews account revenue forecast with Account Director, identifies challenges and opportunities, and provides recommendations to meet or exceed revenue goals.

  • Provides pricing guidelines to account team and reviews and approves all client estimates and pricing documents prior to submission to client.

  • Manages account workflow and resources and makes staffing recommendations to Account Director.

  • Conducts performance appraisals, creates development plans, provides mentoring and training, and delivers ongoing performance feedback to direct reports.

  • Ensures account team follows both client and agency processes.

  • Enters time reports once a week, at a minimum.


  • Builds rapport and credibility with client based on trust and expert counsel, including day-to-day clients and senior clients.

  • Develops in-depth expertise in client's business and markets and shares information with agency team members.

  • Addresses and effectively resolves client problems/concerns that require more experience.

  • Organizes/spearheads client presentations, meetings and conference callsprepares agendas, meeting materials, and conference reports.


  • Bachelor's degree from four-year college or university required.

  • 5 to 8 years of advertising, marketing, brand management, agency account management or related experience required.

  • Digital experience required.

  • Experience managing a team.

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Account Supervisor

Arnold Worldwide