Account Specialist Workforce Health, WFH - WFH Operations

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our CP-NORTH HILLS HEALTH CENTER facility.

This job is HYBRID.

FTE: 1.000000

Shift: Shift 1

Job Summary:

The Account Specialist Workforce Health is a subject matter expert in the field of onsite employer services with an emphasis on wellness, prevention and population health. This position is responsible for both wellness program management and client relationships, ensuring high client satisfaction and patient experience as well as operational effectiveness.

Develops, coordinates and oversees ongoing implementation of contracted services for employers. Serves as an extension of leadership assuring high quality clinical analytic reports, addressing customer requests and resolving any operational or design issues. Additionally, coordinates the work of the WFH team including prioritization of requests, maintaining timelines, consistency and single point communication with assigned companies.

The Account Specialist Workforce Health works closely with clients to promote and retain positive client relationships and acts as a trusted advisor, inspiring confidence to support the objectives. Other duties as assigned.

EXPERIENCE DESCRIPTION:

A minimum of 3 years of employer/employee wellness programming experience is required. Experience with analytically challenging projects or health care analytics. Experience as a licensed healthcare professional is preferred.

EDUCATION DESCRIPTION:

Bachelor's degree in Health Administration, Health Promotion, Wellness, Business Management or related degree. Master's degree preferred

TRAINING DESCRIPTION:

Experience/training related to health and wellness. WELCOA certification desired. EPIC experience desirable.

SPECIAL SKILLS DESCRIPTION:

Must demonstrate knowledge of data analysis and reporting. Must demonstrate proficiency in Microsoft Office, including Word and Excel, Excellent verbal, written communication skills, facilitation and presentation skills.

Must demonstrate ability to effectively coach and mentor staff. Must be detail oriented with the ability to synthesize information from multiple sources; Comfortable providing input and alternate views in a healthy, constructive way. Serves as a resource to staff, providing oversight and direction to assure accurate and valid process and outcomes are delivered to meet/exceed contracted employer expectations.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off

• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities

• Academic Partnership with the Medical College of Wisconsin

• Referral bonuses

• Retirement plan - 403b

• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics

• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961.

We will attempt to fulfill all reasonable accommodation requests.