Account Specialist

Join the VF Family

We are one of the world's largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands including Vans, The North Face, Timberland and Dickies. At the heart of our journey lies our company-wide purpose:

We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day.

It's a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more.

That's what we want for everyone who joins us at VF. And frankly, that's what it takes to thrive here.

Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive.

Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflects the global consumers we serve.

Bring your energy and fresh perspective, contribute to our movement and build your future with us.

Account Specialist

As an Account Specialist, you'll work in partnership with a brand's sales representatives to manage accounts and their order base, providing customer service support to the account through various stages of order processing. You will communicate and collaborate with sales, the customer and the distribution center to ensure product is correctly ordered, priced, ticketed, processed and shipped by the requested time.

How You Will Make a Difference

• Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate.

• Provide excellent customer service by offering product specification and product availability information.

• Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues.

• Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.

• Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders.

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills for Success

Years of Related Professional Experience: Three to five years of experience preferred

Educational Requirements: A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

Position Requirements:

• Proficient PC skills including Microsoft Office

• Customer service oriented

• Excellent verbal and written communication skills

• Ability to learn and adapt

• Strong attention to detail

• *This position is working on a hybrid model, and requires working in the Appleton, WI office a minimum of two days per week.

VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

What's in it For You

We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage both mental, physical and financial well-being for all VF associates.

When it comes to benefits, we're the total package. Go to MyVFBenefits.com and click on "Looking to Join VF" to learn more.

We just have one question. Are you in?

#LI-RR1

Hiring Range:

$18.40 USD - $23.00 USD per hour

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.