Account Specialist - Contract

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:

As a Contract Account Specialist, you will work directly with a variety of clients across different industries - electronics, travel, finance, education, etc. - supporting their affiliate marketing initiatives. You will support management of a client portfolio and learn how our team helps our clients achieve their goals in a fast pace and ever-changing environment. You'll also interact with cross-functional teams including as analytics, marketing, billing, as well as other internal stakeholders. This role provides an opportunity to gain exposure to digital marketing from both an agency and client perspective.

In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.

Key Responsibilities:

• Manages communications with internal and external stakeholders (phone & email) acting as liaison between clients and account team.

• Administers operations for client programs in support of client satisfaction and revenue goals.

• Audits creative and placements as mandated by account team/client, updating client promotions and creative as needed.

• Reviews partnered affiliate websites to identify optimization opportunities for clients.

• Supports client and partner outreach to develop new business opportunities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organization and time management skills in order to complete tasks efficiently.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively with cross-functional teams.

• Proficiency with Microsoft Office suite, specifically with Excel and Power Point for client-ready reports and presentations.

• Ability to quickly learn processes & utilize tools, including proprietary software in order to manage campaigns and report results.

Minimum Requirements:

• 0-2 years relevant work experience Preferred

• Bachelor's Degree Required

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance

• Only be satisfied with complete success

• Kaizen

Passionately Professional

• Take an uncompromising approach to your work and be determined to be the best

Hypothesize

• Practice

• Validate

• Shikumika

• Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction

• The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.