Account Specialist

Phillips 66 & YOU - Together we can fuel the future

As part of the Finished Lubricants, Customer Service organization, the Account Specialist is responsible for direct customer interface in the order-to-cash process, including product supply and delivery, order entry, projects, customer issues, product quality, and invoicing. This person must have a strong ability to network with internal customers within P66 Lubricants' value chain, as well as with external customers. This person will work independently to resolve order and invoice issues and have strong prioritization skills to balance daily responsibilities. This position requires cultural sensitivity, and a keen ability to consider the audience and adjust communication style to nurture and strengthen business relationships with internal and external customers.

Responsibilities May Include:

• Entering orders and corresponding with customers to process order changes.
• Ensuring orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met.
• Manage product shipments and follow through to ensure they arrive at the customer's location on time.
• Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout.
• Be the resolution focal point for customer conversations regarding order issues and complaints.
• Develop a close partnership with Sales Representatives to independently manage customer queries within the scope of Customer Service.
• Manage communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics, Transportation, and Finance.
• Develop the ability to back up other Customer Service roles for vacation relief or workload surges.
• Coordinate with the freight forwarder and plant concerning any container load date or vessel sailing date issues.

Required Qualifications:

• Legally authorized to work in the United States on a regular, full-time basis without restrictions
• High School Diploma or GED
• 1 or more years of customer-facing experience
• Proficient with Microsoft Office and SAP
• Communication skills: Advanced level, verbal and written

Preferred Qualifications:

• Bachelor's Degree
• Knowledgeable of Truck, Rail, and Waterborne modes of transportation and INCO terms
• Freight Forwarder Experience
• Export experience in the lubricants or petrochemical industries, preferably in Central America, Asia, Europe & Mexico
• Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements

Lubricants

As one of the largest finished lubricants suppliers in the U.S., Phillips 66 Lubricants is known for manufacturing and marketing high-quality base oils and sophisticated formulations in three lubricant brands: Phillips 66, Kendall Motor Oil, and Red Line Synthetic Oil. These premier products reach across every key market sector, including automotive, trucking, agriculture, aviation, power generation, mining, and construction. With world-class research and development facilities and eight proprietary blending and packaging facilities, Phillips 66 Lubricants are sold in more than 80 countries. Phillips 66 Lubricants also offers state-of-the-art base oils and process oils: Pure Performance (Group II Base Oils) and ConoPure (Process Oil).

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being - physical, emotional, social, and financial - is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results - personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards at hr.phillips66.com/.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 02/20/2025.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Nearest Major Market: Houston