OTR Solutions Scottsdale , AZ 85250
Posted 3 days ago
OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.
OTR has been recognized as a "Top Workplace" by the Atlanta Journal-Constitution since 2016!
As an Account Coordinator, you will be responsible for growing and sustaining our business primarily through handling the operational aspects of client payables. Day-to-day activities will revolve around processing invoices for client payment, managing client needs with exceptional customer service, and working closely with a team to complete daily task. This position will require a positive and coachable attitude to be successful.
Responsibilities:
Be a knowledgeable resource for client questions regarding their account, billing inquires, and general factoring information
Assist team with auditing client invoices in a timely and efficient manner.
Using independent judgement and discretion, assist the team in trouble shooting client issues with paperwork.
Responsible for fielding client calls and deescalate client issues through the highest levels of customer service.
Proactively help clients with strong communication and problem solving to ensure timely payments.
Assess and aide clients on invoice issues that need additional paperwork or clarification
Communicate within the team about operations activities in order to meet daily deadlines
Maintain financial security by following internal controls
What we look for:
Bachelor's degree in Business or related field
Focus on Client experience
Proficiency in MS Excel and related computer knowledge
Exceptional communication, organizational, and problem-solving skills
Coachability to learn a dynamic growing industry
Team player with multi-tasking and prioritizing abilities
Perks and Benefits:
OTR provides a competitive, comprehensive compensation package for our full-time employees:
Eligibility for Individual and Company bonus programs
Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
Pet Insurance, Paid Family Leave, Employee Assistance Program
Fully Paid Maternity Leave
401(k) with Company Matching
Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
Travel Stipend to support Work Life Balance
Leadership Development and Training
Continuous Learning + Professional enhancements
Weekly Catered Lunches + Casual Dress Code
Company Paid Fitness Membership
Volunteer Days and Opportunities with Company-Partnered Charities
Internal Inclusion programs
OTR's mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.
OTR Solutions is an Equal Opportunity Employer
OTR Solutions