Account Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

NAVEX is poised for continued growth in 2024 and beyond! As an Associate Account Specialist working for the industry leader in the risk and compliance management space, you will serve as the lead contact for assigned accounts to facilitate customer needs, resolve issues and explore potential revenue opportunities. You will acquire deep knowledge of the risk and compliance industry as well as build skills to demonstrate persistence, increase ability to overcome obstacles and achieve assigned goals. Working alongside our seasoned sales executives, you will have the opportunity to develop your solution selling skills and overall sales expertise to further your career growth.

What you'll get:

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practises, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organisations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you'll do:

• Demonstrate a strong working knowledge of NAVEX's suite of products and be able to communicate the value of our products with our customer base to meet their immediate and long-term needs

• Act as an additional point-of-contact for assigned accounts and delegate/manage tasks as necessary to appropriate internal departments

• Actively participate in initiatives that allow NAVEX to maintain healthy customer relationships and drive additional revenue

• Provide support on complex scoping requests as well as manage and execute low-end revenue transactions

• Process change requests as needed

• Analyze existing services/contracts to identify portfolio expansion opportunities that will increase a customer's total account value

• Understand the competition and current industry developments within the compliance space

• Capture your consistent activity of rep to customer contact and other key information within Salesforce.com on a daily basis

What you'll need:

• 1+ years' experience supporting customers in a personalized, high-transaction, B2B model

• Experience supporting a sales strategy, including the techniques and tactics based on customer feedback and market environment

• Experience in business development activities toward achieving overall customer satisfaction

• Proficiency in Salesforce.com, Microsoft Windows and Office

• Strong prioritization skills with the ability to manage proactive and reactive tasks effectively and under pressure

• Excellent verbal and written communication skills and a commitment to collaborate and create strong partnerships with people across a variety of levels with diverse backgrounds

Our side of the deal:

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay for this role is $60,000 per annum and the target variable pay for this role is $5,000. Target variable pay is based on individual achievement factors and is not guaranteed.

• Pay progression based on your performance.

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!